Jamie Hughes
Corinth
Summary
Dynamic customer specialist with a proven track record at CarMax, excelling in sales support and upselling. Adept in inventory management and customer service, I foster trust-based relationships while enhancing shopper experiences. Skilled in billing and invoicing, I consistently identify opportunities to boost revenue and ensure customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Specialist
CarMax
Denton
08.2024 - Current
- Guided customers in selecting vehicles and financing options, resulting in increased satisfaction.
- Educated customers on vehicle features, warranty programs, and service plans.
- Managed customer inquiries for sales team, ensuring prompt responses and improving overall service.
- Coordinated with service departments for prompt resolution of customer concerns.
- Maintained accurate records of all customer interactions and transactions.
- Cultivated trust-based relationships through open communication and transparency.
- Recognized and acted on upselling opportunities during customer interactions, contributing to revenue growth.
STAMP AND COLLECTIBLES DEALER, OWNER
JHughes Collectibles
Sacramento
02.2009 - Current
- Launched and managed online storefront for collectibles and unique pieces, improving customer access to products.
- Investigated sources, including auctions and estate sales, for product acquisitions.
- Optimized product listing locations to enhance visibility and traffic.
- Composed engaging product descriptions for online listings.
- Handled customer inquiries via email and phone, ensuring timely resolution and enhancing customer satisfaction.
- Provided exceptional customer service to enhance shopper experience.
- Created, managed, and automated orders using invoicing software.
- Streamlined inventory management processes to maintain accurate stock levels and support sales.
ASSISTANT MANAGER
Lewisville Comics
Lewisville
11.2020 - 09.2024
- Oversaw inventory and customer service operations during inaugural year of high-volume novelty store, ensuring smooth launch and customer satisfaction.
- Created and managed floor merchandise displays to improve product visibility and drive sales.
- Leveraged expertise in novelty acquisitions to train customer service representatives, enhancing their effectiveness in seller interactions.
- Responded to unique requests from shoppers and dealers, maintaining high service standards.
- Conducted data entry for store merchandise within inventory accounting system.
VINTAGE MEMORABILIA SALES ASSOCIATE
Vintage Collectibles
Sacramento
07.2018 - 11.2020
- Served as sales associate for vintage memorabilia in online storefront, enhancing customer engagement.
- Negotiated purchases with vendors to secure valuable memorabilia for inventory.
- Sourced potential products for purchase via online research.
- Organized and categorized products for sale in online store, streamlining inventory presentation.
- Communicated with customers via phone and email, ensuring a positive shopping experience.
- Entered sales, inventory, and customer data into software systems.
Education
High School Diploma -
Horizon Charter School
Sacramento, CASkills
- Customer service
- Sales support
- Closing techniques
- Order fulfillment
- Shipping procedures
- Shipping and receiving
- Inventory management
- Billing and invoicing
- Document management
- Microsoft Word and Excel
- Data entry
- Product sourcing
Certification
state of Texas vehicle inspector license
Timeline
Customer Specialist
CarMax
08.2024 - Current
ASSISTANT MANAGER
Lewisville Comics
11.2020 - 09.2024
VINTAGE MEMORABILIA SALES ASSOCIATE
Vintage Collectibles
07.2018 - 11.2020
STAMP AND COLLECTIBLES DEALER, OWNER
JHughes Collectibles
02.2009 - Current
High School Diploma -
Horizon Charter School