Jamie Hunter
Harvey,Louisiana
Summary
Expectionally well and organized professional. Dependable worker with excellent communication and effective time-management skills. Flexible specialist works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Ochsner Medical Center
Gretna, LA
12.2023 - 04.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Delivery Driver
Amazon
11.2021 - 11.2022
- An Amazon delivery driver is responsible for optimizing customer satisfaction by transporting and delivering goods, merchandise, and/or other items in a safe and timely manner.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Sales expert
Asurion
06.2021 - 08.2021
- Provide in-person device setup and tech support for customers' smartphones, tablets and/or other consumer electronics
- Meet with customers face-to-face at the customers' home location
- Heavy travel daily to and from the job location and several customers' locations throughout a designated region possibly in heavy traffic and inclement weather.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Deputy
Orleans Parish Sheriff Office
12.2018 - 03.2021
- Managing the housing unit to ensure a safe and humane environment
- Handling inmate discipline
- Building positive rapport and personal credibility with inmates
- Supervising in a clear, well-organized, and attention-getting manner
- Maintaining effective administration and staff relations.
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Customer Service Representative
GC Services- United Healthcare campaign
11.2016 - 05.2017
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High school diploma - General Studies
Helen Cox High School
Harvey, LA05.2014
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Phone and Email Etiquette
- Quality Assurance
- Client Retention Strategies
- Spreadsheet tracking
References
Dwayne Smith, Owner Print King Printing Company, 2608 Martin Luther King Jr, New Orleans, LA, 70131, 504-609-0044
Timeline
Patient Access Representative
Ochsner Medical Center
12.2023 - 04.2024
Delivery Driver
Amazon
11.2021 - 11.2022
Sales expert
Asurion
06.2021 - 08.2021
Deputy
Orleans Parish Sheriff Office
12.2018 - 03.2021
Customer Service Representative
GC Services- United Healthcare campaign
11.2016 - 05.2017
High school diploma - General Studies
Helen Cox High School