JAMIE JOHNSON
Greensboro,NC
Summary
Customer Service Specialist with proven ability to prioritize tasks and excel in fast-paced environments. Demonstrated success in collaborating with teams to achieve both personal and organizational objectives. Recognized for effectively managing escalated customer support issues, ensuring high levels of customer satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Customer Service Representative
ANOMALY SQUARED
02.2016 - Current
- Confer with perspective patients about current research studies and prequalification process
- Assisted customers with inquiries and resolved issues effectively.
- Managed appointment scheduling and ensured accurate patient information.
- Registration and medical screening process done via phone
Support Partner/Emergency Room Tech
SAINT MARYS HEALTH CENTER
02.2006 - 08.2013
- Provided patient care
- Computerized charting with the Epic System and filing patient data
- Filled prescriptions per doctor's orders
- Monitoring Blood Sugar
- Urinalysis Testing
- Performing EKG’s
- Phlebotomy
- Assisted Emergency Room Doctor’s with procedures
- Injections
- Strong Customer Service Skills and Answering Switchboard
Patient Care Assistant
ST. ALEXIUS HOSPITAL
09.2000 - 11.2004
- Charted and Recorded Vital Signs
- Phlebotomy and Urinalysis Testing
- Patient Care
- Called in Prescriptions and Monitoring Blood Sugar
Account Representative
THE NCO GROUP
09.1998 - 01.2000
- Billed and collected over ten thousand patient accounts using Medicare and Secondary insurance companies
- Posted payments to accounts and retrieved Explanation of Benefits for billing purpose
- Handled delinquent accounts and put clients on affordable payment plan
Education
Transfer Courses -
St. Louis Community College at Forest Park
Registered Medical Assistant -
BRYAN INSTITUTE
Skills
- appointment scheduling
- customer issue resolution
- patient registration
- customer relationship management
- data entry accuracy
- effective communication
- problem solving
- attention to detail
- time management
Certification
- Certified Nursing Assistant
- Registered Medical Assistant
References
References available upon request
Employment Objective
Securing a position with a company where I can utilize my skills and abilities for further advancement and growth.
Timeline
Medical Customer Service Representative
ANOMALY SQUARED
02.2016 - Current
Support Partner/Emergency Room Tech
SAINT MARYS HEALTH CENTER
02.2006 - 08.2013
Patient Care Assistant
ST. ALEXIUS HOSPITAL
09.2000 - 11.2004
Account Representative
THE NCO GROUP
09.1998 - 01.2000
Transfer Courses -
St. Louis Community College at Forest Park
Registered Medical Assistant -
BRYAN INSTITUTE