Jamie Johnson
Pauline,SC
Summary
I would like to acquire a position with an opportunity for professional growth in a people-oriented organization where advancement is based upon skills and contributions.
Overview
26
26
years of professional experience
Work History
Office Manager
BTH Trucking Inc
06.2018 - 12.2025
- Managed budgets and financial reporting, improving accuracy in expense tracking and forecasting.
- Updated reports, managed accounts, and generated reports for company database.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
MIS Analyst
Northern Montana Hospital
11.2017 - 05.2018
- Responsible for CWS, ARM, REG, and AMB-Practice Management Applications
- Ambulatory Practice Management - AMB Provider/Resource Schedules, Appointment Types, Letters, Questionnaires, and access.
- Community-Wide Scheduling- Acute Resource schedules, Appointment types, Questionnaires, and access.
- Registration - Responsible for all questionnaires and access for end users.
- Authorization and Referral Management - all worklists, ARM Requirements, 270-271/Insurance eligibility, and access.
- Duties also included creating workflows, project build, creating training manuals, and super user training for Ambulatory PM Staff, Acute Staff, and Clinical Staff roles overlapping into these areas.
Assistant Director of Patient Access & Meditech Project Team Lead
Northern Montana Hospital
05.2015 - 11.2017
- Compile monthly patient statistic reports for Director of Business office and Administration.
- Auditing patient accounts.
- Training and ongoing education of all patient access staff.
- Daily support for all registration locations.
- Assist MIS staff in the registration/scheduling portion of Meditech.
- Ongoing build and maintaining all of the provider and ancillary schedules.
- Proficient in Excel, Word, PowerPoint, and Meditech.
- Additional Role: Meditech Build Project December,2016 - May 28, 2018
- Conversion from Magic 5.67 to 6.15
- Team Lead/Project Primary Builder - Primary Builder/Trainer for these applications:
- Ambulatory Practice Management - Building of AMB Provider/Resource Schedules, Appointment Types, Letters, Questionnaires, and access.
- Community-Wide Scheduling- Building of Acute Resource schedules, Appointment types, Questionnaires, and access.
- Registration - Responsible for all questionnaires and access for end users.
- Authorization and Referral Management - Built all worklists, ARM Requirements, 270-271/Insurance eligibility setup, and access.
Clerk
Northern Montana Hospital
01.2015 - 05.2015
- Learn all NMH Meditech system workflows for clinics and admitting positions.
- Responsible for all patient registration, ordering of lab and imaging tests, and booking all ancillary tests and return appointments.
- Assisted patients by answering any questions regarding current charges or previous bills.
- Taking patient payments and posting on accounts and providing receipts.
MIS Operations Analyst
Lucile Packard Children's Hospital Stanford
04.2012 - 08.2014
- Certified in 2012 Epic ADT/Prelude with completion of the Graduate Program (NVT 2014). Primary builder for the Patient List Workqueue’s, Registration Workflows, Confirmation Records, Item Profiles, and HTML Electronic Signature Documents.
- Responsible for researching, testing, and choosing the web camera for patient photos and the Electronic Signature device utilized.
- Primary ADT/Prelude team member in the BCA Workgroup, participated in the build of the Patient Movement Matrix, and conversion of Cerner to Epic workflows.
- Trained other EPIC application team members in the ADT/Prelude Workflows.
- Assisted in LPCH Go-Live in 2014 and Milwaukee Children’s Hospital Go-Live support as part of a Go Live employee share program in 2012.
- Proficient in Excel, Microsoft Visio, Microsoft Word, OPAS, and Daptiv
Rehabilitation Svcs Intake Coordinator
Lucile Packard Children's Hospital
07.2008 - 03.2012
- Authorization submission, benefit verification, patient charge entry, coding, template application, patient scheduling, and customer relations.
- Proficient in Medical Manager, Excel, Microsoft word, Meditech, Cerner, and Emdeon. Assist in training new office staff; Initiating, implementing, and monitoring office improvements enhancing staff efficiency and patient care.
- Provide backup coverage for front desk/CAIII position-(see below)
Rehabilitation Svcs Clinic Assistant III
Lucile Packard Children's Hospital
07.2007 - 07.2008
- Primary scheduler for three service lines (PT, OT, ST), collecting co pays, checking patients in/out, operation of a multi line phone system, and customer relations.
Receptionist
Bozeman
01.2007 - 05.2007
04.2002 - 11.2006
- Patient Registration, operation of a multi-line phone system, pulling/filing charts, collections, and customer relations.
Receptionist
Advanced Performance & Rehabilitation Srvc
Belgrade
01.2000 - 03.2002
- Operation of office: scheduling patients, transcription, insurance verification, pulling/filing charts, collections, applying electrical stimulation units for patients as needed, and ordering supplies.
Admitting Clerk
Northern Montana Hospital
Havre
07.2001 - 10.2003
- Patient registration, operation of a multi-line phone system, pulling charts for the Emergency Room physicians, collections, ordering of labs and x-rays, and customer relations.
Education
Massage Therapy Diploma - undefined
Health Works Institute
Bozeman01-2006
California Certified Massage Therapist - undefined
01-2012
General Studies
Montana State University-Northern
Havre01-2002
undefined
Havre High School
Havre01-2001
Skills
- Customer service
- Organizational skills
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Document management
- Clerical support
- Scheduling
- Scheduling coordination
- Employee supervision
- Operations management
- Employee training
- Documentation
- Policy implementation
- Workflow optimization
Activities & Awards
Appointed as Project Team Lead/Primary Builder for Meditech Conversion at Northern Montana Hospital, Received two rose awards at Lucile Packard Children’s Hospital Stanford., Received Congressional Recognition award through Packard 101 program from California Congresswoman, Appointed as being a key member of the Lucile Packard RCWC Workgroup by Julianna Hayon in 2011-2012, Appointed as being a Superuser for Emdeon (eligibility) and oversaw ongoing training of office staff for this service.
Timeline
Office Manager
BTH Trucking Inc
06.2018 - 12.2025
MIS Analyst
Northern Montana Hospital
11.2017 - 05.2018
Assistant Director of Patient Access & Meditech Project Team Lead
Northern Montana Hospital
05.2015 - 11.2017
Clerk
Northern Montana Hospital
01.2015 - 05.2015
MIS Operations Analyst
Lucile Packard Children's Hospital Stanford
04.2012 - 08.2014
Rehabilitation Svcs Intake Coordinator
Lucile Packard Children's Hospital
07.2008 - 03.2012
Rehabilitation Svcs Clinic Assistant III
Lucile Packard Children's Hospital
07.2007 - 07.2008
Receptionist
01.2007 - 05.2007
04.2002 - 11.2006
Admitting Clerk
Northern Montana Hospital
07.2001 - 10.2003
Receptionist
Advanced Performance & Rehabilitation Srvc
01.2000 - 03.2002
Massage Therapy Diploma - undefined
Health Works Institute
California Certified Massage Therapist - undefined
General Studies
Montana State University-Northern
undefined
Havre High School