Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamie Kinkade

Hot Springs,AR

Summary

Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Independent Contractor

Self-employed
Hot Springs , AR
04.2020 - Current
  • Assisted clients with personal travel goals, and also with moving services across country. Created roadmap for success by developing tailored strategies with North America /Allied.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Streamlined processes and implemented organizational systems to increase efficiency and productivity.
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
  • Assessed performance metrics after each completed assignment to identify areas for improvement moving forward.

Appointment Scheduler

Bath Fitter Of Arkansas
04.2018 - 04.2020
  • Maintained comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during scheduling process.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Assisted in training new staff members on scheduling software, company policies, and best practices for exceptional customer service.
  • Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.

Customer Service Representative/Salesperson

Dillard's Department Store
03.2014 - 04.2018
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

CERTIFICATION - Computer Programming, Vendor Certification

EVOLUTION TRAVEL ACADEMY
REMOTE

Bachelor of Arts - FASHION /INTERIOR DESIGN

Stephens College
Columbia, MO

Skills

    • Schedule Management
    • Production Planning
    • Client Relationship Building
      • Service Marketing
      • Workload Management

Certification



Explore Adventures by Disney-completed January 6,2023


Evolution Travel Academy -Travel 101 -completed 12/7/2022

Timeline

Independent Contractor

Self-employed
04.2020 - Current

Appointment Scheduler

Bath Fitter Of Arkansas
04.2018 - 04.2020

Customer Service Representative/Salesperson

Dillard's Department Store
03.2014 - 04.2018

CERTIFICATION - Computer Programming, Vendor Certification

EVOLUTION TRAVEL ACADEMY

Bachelor of Arts - FASHION /INTERIOR DESIGN

Stephens College
Jamie Kinkade