Jamie Kinkade
Hot Springs,AR
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Independent Contractor
Self-employed
Hot Springs , AR
04.2020 - Current
- Assisted clients with personal travel goals, and also with moving services across country. Created roadmap for success by developing tailored strategies with North America /Allied.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Streamlined processes and implemented organizational systems to increase efficiency and productivity.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Assessed performance metrics after each completed assignment to identify areas for improvement moving forward.
Appointment Scheduler
Bath Fitter Of Arkansas
04.2018 - 04.2020
- Maintained comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during scheduling process.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Assisted in training new staff members on scheduling software, company policies, and best practices for exceptional customer service.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
Customer Service Representative/Salesperson
Dillard's Department Store
03.2014 - 04.2018
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
CERTIFICATION - Computer Programming, Vendor Certification
EVOLUTION TRAVEL ACADEMY
REMOTEBachelor of Arts - FASHION /INTERIOR DESIGN
Stephens College
Columbia, MOSkills
- Schedule Management
- Production Planning
- Client Relationship Building
- Service Marketing
- Workload Management
Certification
Explore Adventures by Disney-completed January 6,2023
Evolution Travel Academy -Travel 101 -completed 12/7/2022
Timeline
Independent Contractor
Self-employed
04.2020 - Current
Appointment Scheduler
Bath Fitter Of Arkansas
04.2018 - 04.2020
Customer Service Representative/Salesperson
Dillard's Department Store
03.2014 - 04.2018
CERTIFICATION - Computer Programming, Vendor Certification
EVOLUTION TRAVEL ACADEMY
Bachelor of Arts - FASHION /INTERIOR DESIGN
Stephens College