Jamie Lafontaine
Fort Benton,MT
Summary
.
Friendly Bartender with exceptional customer service and multitasking skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Clubhouse Bar And Grill
01.2010 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Associate of Applied Science - Business Administration And Management
Great Falls College- Montana State University
Great Falls, MT05-2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Responsible alcohol service
- Food service
- Food running
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Timeline
Assistant Manager
Clubhouse Bar And Grill
01.2010 - Current
Associate of Applied Science - Business Administration And Management
Great Falls College- Montana State University
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