Jamie Larson
Twin Falls,ID
Summary
Methodical Worker who keeps up with physically and mentally demanding tasks and quotas. I work hard to accomplish team objectives, meet goals, deadlines, and completed tasks on time. Dependable and proficient in assembly / production line work. Effective at keeping areas clean and neat to avoid delays, including measuring and cutting materials, operating equipment and following work instructions. Focused on being productive and safety-minded at all times. Hardworking and Dependable employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed to meeting company needs with consistent and organized practices. I perform extremely well under pressure, and am quick to adapt to change.
Over 25 years of experience in related roles seeking a position that will help me expand and display my skills while growing with the company.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Plant Therapy Essential Oils
Twin Falls, ID
03.2022 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted available products and services to customers during service, account management and order calls.
Line/Lead Prep Cook
Famous Daves BBQ
Newark, DE
06.2014 - 07.2021
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Performed basic knife skills such as dicing onions or slicing meats.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Maintained accurate records of daily production sheets including waste logs.
- Communicated effectively with other staff members regarding orders and menu changes.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Cooked multiple orders simultaneously during busy periods.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Grilled and deep fried various foods from meats to potatoes.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Received and stored food and supplies.
- Performed workstation prep prior to shift start.
- Trained new team members on proper meat and vegetable preparation techniques.
- Trained new kitchen staff in food safety regulations and proper cooking techniques.
- Organized special events such as banquets or catering services when required.
Assistant Manager
Namco Pool
New Castle, DE
04.2011 - 05.2014
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
High School Diploma -
William Penn High School
New Castle, DE06-1995
Skills
- Quality Assurance
- Shipping and receiving
- Customer care
- Forklift Operations
- Continuous Improvement
- Coaching and Motivation
- Team Building and Leadership
- Product Knowledge
- Tactful and diplomatic
- Problem-solving abilities
References
References available upon request.
Timeline
Customer Service Representative
Plant Therapy Essential Oils
03.2022 - 04.2024
Line/Lead Prep Cook
Famous Daves BBQ
06.2014 - 07.2021
Assistant Manager
Namco Pool
04.2011 - 05.2014
High School Diploma -
William Penn High School
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