Jamie lees
Buckley,WA
Summary
Results-driven professional with a strong background in customer service and team collaboration. Skilled in employee training and performance management, consistently fostering a positive environment that enhances team productivity and customer satisfaction.
Overview
1
1
Certificate
18
18
years of professional experience
Work History
Digital Team Lead
Walmart
Puyallup, Washington
02.2023 - 06.2026
- Led team members to ensure efficient store operations and customer satisfaction.
- Trained new associates on company policies and procedures, enhancing their understanding and performance.
- Implemented safety protocols to ensure a secure shopping environment for customers.
- Managed customer inquiries and resolved issues, ensuring a positive shopping experience for all customers.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Identified opportunities for process improvements, implementing changes when required.
- Conducted performance appraisals for team members, delivering constructive feedback and identifying improvement areas.
- Ensured compliance with company policies and procedures throughout the team.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
Lead Stylist
Sport Clips
Bonney Lake, Washington
08.2008 - 09.2010
- Led team of stylists to deliver exceptional customer service and enhance client satisfaction.
- Cut and Styled clients' hair according to their preferences and current trends.
- Managed inventory of styling products and tools to optimize availability and support service quality.
Education
Associate of Applied Science - Culinary Arts
Bates Technical College
Tacoma, WA05-2016
Skills
- Performance management
- Team leadership
- Training development
- Employee training
- Employee evaluation
- Performance monitoring
- Task delegation
- Operational efficiency
- Conflict resolution
- Issue resolution
- Team collaboration
- Effective communication
- Coaching skills
- Time management
- Customer service
- Compliance adherence
- Positive reinforcement
Certification
- Cosmetology License
Timeline
Digital Team Lead
Walmart
02.2023 - 06.2026
Lead Stylist
Sport Clips
08.2008 - 09.2010
Associate of Applied Science - Culinary Arts
Bates Technical College