JAMIE LOSASSO
Erie,CO
Summary
Motivated and passionate individual with a strong aptitude for leadership, exceptional communication skills, and a proactive approach to problem-solving. Thrives in dynamic work environments and consistently seeks opportunities for personal and professional growth. Known for reliability, adaptability, and a steadfast commitment to achieving team goals. Eager to apply knowledge and skills in a real-world setting while contributing to organizational success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Athleta
04.2024 - Current
- Lead and inspire a high-performing team, driving profitable sales growth and delivering exceptional customer experiences across all aspects of store operations, including merchandising, product management, and talent development.
- Collaborate with General Manager to execute store strategies, achieve performance goals, and ensure alignment with brand vision.
- Recruit, onboard, and train new employees, ensuring they are well-prepared to succeed in their roles and understand company policies, values, and expectations.
- Create and manage employee schedules to ensure optimal staffing levels, maximizing efficiency while adhering to budget constraints.
- Perform Service Leader duties, ensuring exceptional service standards and a customer-first approach at all times.
- Handle customer complaints, providing appropriate solutions and alternatives within timely frameworks, and following up to ensure customer satisfaction and resolution.
- Promote brand awareness and community involvement, leveraging the local retail landscape to drive engagement.
- Ensure adherence to compliance standards and company policies.
Brand Ambassador
American Eagle Outfitters
01.2020 - Current
- Leverage social media platforms to showcase and promote AEO products
- Create content that aligns with the brand's image and encourages customer interaction
- Assist in promoting and launching new products or collections, generating excitement and interest among customers
- Collaborate with store associates, managers, and other team members to maintain a cohesive brand message and ensure consistency in customer interactions
- Engaged with customers providing a positive and personalized shopping experience, and building brand loyalty
Brand Ambassador
American Eagle Outfitters
01.2020 - Current
- Leverage social media platforms to showcase and promote AEO products
- Create content that aligns with the brand's image and encourages customer interaction
- Assist in promoting and launching new products or collections, generating excitement and interest among customers
- Collaborate with store associates, managers, and other team members to maintain a cohesive brand message and ensure consistency in customer interactions
- Engaged with customers providing a positive and personalized shopping experience, and building brand loyalty
Merchandise Manager (Part-Time)
American Eagle Outfitters
02.2022 - 04.2024
- Collaborate with buying teams to select and curate merchandise based on market trends, customer preference and sales data
- Monitor inventory levels, conduct stock assessments, and implement strategies to drive sales and profitability
- Train and develop store staff on merchandising standards, product knowledge, and visual presentation guidelines
- Plan and execute promotional events to positively impact merchandise sales
- Set and adjust pricing strategies in coordination with pricing policies and market dynamics
- Monitor competitors' pricing and make recommendations to stay competitive
- Ensure compliance with company merchandising standards, policies and procedures
- Monitor and enforce visual and operational standards in store
Sales Associate
American Eagle Outfitters
06.2019 - 02.2022
- Actively promote and sell products, inform customers and provide quality customer service and an excellent shopping experience
- Assist with opening and closing procedures, restocking merchandise, and organizing displays
- Collaborate with colleagues to achieve store goals and contribute to a positive work environment
- Maintained a clean and organized store environment
- Folding clothes, stocking shelves and performed backroom sweeps
- Process customer transactions accurately, handle cash and other forms of payment
- Adhered to company policies in preventing theft/loss prevention, attendance, and behavior
Team Cook
Ronald McDonald House Charities
01.2021 - 01.2022
- Collaborated with crew to provide less-fortunate individuals and families with hot meals
- Made meals from scratch for nutrition and sustainability purposes
- Participated in team building activities to learn, impact and inspire
Education
Bachelor of Science - Business Administration
University of Colorado Boulder
01-2027
Skills
- LEADERSHIP
- CUSTOMER SERVICE
- COMMUNICATION
- DELGATION
- MICROSOFT OFFICE
- GOAL SETTING
- PROBLEM SOLVING
- CRITICAL THINKING
- TEAMWORK
- ORGANIZATIONAL SKILLS
- TIME MANAGEMENT
- CONFLICT RESOLUTION
Volunteer Experience
Team Cook, Ronald McDonald House Charities, 01/2021, 01/2022, Denver, CO, Collaborated with crew to provide less-fortunate individuals and families with hot meals., Made meals from scratch for nutrition and sustainability purposes., Participated in team building activities to learn, impact and inspire.
Timeline
Assistant Manager
Athleta
04.2024 - Current
Merchandise Manager (Part-Time)
American Eagle Outfitters
02.2022 - 04.2024
Team Cook
Ronald McDonald House Charities
01.2021 - 01.2022
Brand Ambassador
American Eagle Outfitters
01.2020 - Current
Brand Ambassador
American Eagle Outfitters
01.2020 - Current
Sales Associate
American Eagle Outfitters
06.2019 - 02.2022
Bachelor of Science - Business Administration
University of Colorado Boulder