Open To Work
Jamie Lucena
DeLand
Summary
Business operations professional specializing in regulatory compliance and customer relationship management. Proven ability to manage high-volume transactions and enhance workflows, achieving substantial operational efficiencies. Strong analytical and marketing skills utilized to provide effective solutions in financial services, real estate, and nonprofit sectors.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
REALTOR®
Coldwell Banker Realty
Lake Mary
03.2019 - Current
- Managed full-cycle transactions exceeding $3M annually, ensuring seamless execution from listing to closing.
- Managed real estate transactions from initiation to closing.
- Oversaw and negotiated offers for real estate purchases, securing favorable terms for clients.
- Assisted clients in buying and selling residential properties.
- Executed digital marketing strategies that effectively generated and converted leads, increasing client engagement.
- Prepared and presented detailed market analyses to clients.
- Educated customers about mortgage products and loan processes relevant to their needs.
- Maintained current and accurate CRM database of prospective customers.
Team Lead / Compliance Specialist
DXC Technology
01.2016 - 10.2021
- Managed high-volume regulatory casework with 95% resolution rate
- Ensured compliance with industry standards and regulations.
- Verified consistency, quality, and conformance of completed work to uphold standards.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Trained 20+ employees and improved workflows by 15%
- Led project teams to ensure timely delivery of technology solutions.
- Facilitated collaboration across teams and business clients to align project goals.
- Provided leadership and guidance to team members, ensuring timely and high-quality task completion.
Marketing Manager / Treasurer
Tennessee Death Row Dogs
Hermitage
08.2011 - 01.2016
- Managed social media campaigns, enhancing community engagement and raising awareness for animal adoption.
- Developed marketing strategies to promote animal adoption programs.
- Coordinated fundraising events, generating support for rescue operations and animal care.
- Collaborated with local businesses for sponsorship and partnership opportunities.
- Created promotional materials to highlight adoptable pets and success stories.
- Developed social media marketing strategies, strengthening brand presence and driving sales for the rescue.
- Oversaw website updates to ensure accurate information and user-friendly navigation.
- Performed market analysis to better understand target audiences.
- Monitored and maintained financial records, including budgets, investments, and expenditures.
Member Service Rep II
Southeast Financial CU
01.2010 - 01.2012
- Educated members on financial products and services, improving their financial literacy.
- Managed and updated member accounts and documentation, ensuring accuracy and compliance.
- Presented services and products tailored to meet member needs.
- Processed loan applications and documented decisions in compliance with policy requirements.
- Analyzed financial statements and credit reports to assess borrower creditworthiness.
- Monitored member accounts for suspicious activities, including large transfers.
- Ensured adherence to banking regulations and internal policies.
- Assisted in account creation and processed deposits and withdrawals, ensuring accurate transaction records.
Intelligence Specialist
United States Marine Corps
Jacksonville
1997 - 2001
- Developed comprehensive assessments of potential threats and vulnerabilities, informing strategic responses.
- Conducted research and analysis of intelligence data, identifying critical trends and patterns for decision-making.
- Produced briefings for leadership on current intelligence trends and assessments, enhancing situational awareness for operational planning.
- Provided situational awareness updates during field operations and exercises, enhancing operational readiness.
Education
MBA - Business Administration
Post University
WaterburyBachelor of Arts - Criminal Justice
Saint Leo University
Saint Leo, FLSkills
- Market analysis
- Regulatory compliance
- Conflict resolution
- Marketing communications
- Research and analysis
- Financial analysis
- Strategic planning
- Microsoft Office Suite
- Web management
- Zoom and Teams proficiency
- Negotiation tactics
- Data analysis
- Risk mitigation
- Compliance oversight
- Transaction management
- Digital marketing
- Customer management
- Project management
Accomplishments
- Generated $3M+ in annual real estate transaction volume through client acquisition and negotiation
- Top Gun Award Recipient - Women's Council of Realtors
- Built a nonprofit to 40K+ supporters and 2,000+ rescues
- Resolved 95% of Department of Insurance complaints
- Improved operational efficiency by 15% through process optimization
Military Experience
Intelligence Specialist, United States Marine Corps
Certification
- Real Estate License - State of Florida
Timeline
REALTOR®
Coldwell Banker Realty
03.2019 - Current
Team Lead / Compliance Specialist
DXC Technology
01.2016 - 10.2021
Marketing Manager / Treasurer
Tennessee Death Row Dogs
08.2011 - 01.2016
Member Service Rep II
Southeast Financial CU
01.2010 - 01.2012
Intelligence Specialist
United States Marine Corps
1997 - 2001
MBA - Business Administration
Post University
Bachelor of Arts - Criminal Justice
Saint Leo University