JAMIE MCCLINTON
Garland,TX
Summary
Results-driven customer service specialist with extensive experience in retail sales. Known for exceeding productivity targets and enhancing customer relationships through effective problem-solving and communication. Leadership experience in training and developing teams contributes to improved service quality and operational efficiency.
Overview
13
13
years of professional experience
Work History
Assistant Manager
PPG PAINT STORE
Balch Springs, USA
01.2019 - Current
- Managed daily store operations and optimized inventory levels to ensure product availability and streamline processes.
- Assists customers with all paint related needs, including placing orders, product inquiries, and recommending additional products.
- Supports customer service goals and enhances relations through friendly, knowledgeable, and positive communication.
- Provides outstanding service to new and established customers, actively addressing concerns and devising effective solutions.
- Consistently meets and exceeds productivity targets, ensuring every interaction reflects excellent customer service.
- Organizes and prioritizes tasks within strict timeframes and deadlines, optimizing efficiency and customer satisfaction.
- Led training sessions for staff on product knowledge and customer service, improving team capability to assist customers effectively.
- Conducts comprehensive training for new hires on products, services, best practices, and protocols, reducing process gaps.
- Oversaw merchandising displays to improve product visibility and attract customer interest, enhancing sales potential.
- Collaborated with suppliers to secure timely delivery of paint and necessary supplies.
- Managed daily operations through effective shift scheduling and duty assignments.
Customer Service Associate
LOWES HOME IMPROVEMENT
Mesquite, USA
01.2017 - 01.2019
- Guided customers in selecting optimal tools, equipment, and materials for projects, enhancing their project outcomes with tailored recommendations.
- Instructed customers on proper product usage and facilitated safe loading of purchased items into vehicles, ensuring a positive shopping experience.
- Leveraged expertise in paint types and finishes to provide customized recommendations, aligning solutions with specific customer project needs.
Territory Manager
PPG PAINTS
Garland, USA
01.2014 - 01.2017
- Developed sales plans designed to achieve revenue targets and business objectives.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Maintained sales records and ensured compliance with expense budgets to support financial accuracy.
- Managed expenses and time to maximize productivity.
- Managed expenses and time to optimize resource allocation and enhance operational efficiency.
- Led, coached, and developed employees to consistently meet and exceed sales goals.
Education
High School -
Lakeview Centennial High School
Garland, TXSkills
- Product placement
- Inventory Management
- Product Display Strategies
- Project management
- Employee training
- Employee Coaching
- Customer Service & Relations
- Client relations
- Team leadership
- Team leadership
- Organizational Skills
- Task prioritization
- Effective communication
- Communication skills
- Positive Mindset
- Inventory management
- Team leadership
Summary Of Qualification
- Excellent verbal communication skills.
- Able to motivate and encourage employees to perform to their maximum capability.
- Demonstrated ability to work closely with senior management and team members, leading by example to drive outstanding customer service in a flexible working environment.
- Exceptional planning, time management, and organizational skills with the ability to manage multiple projects under pressure and meet tight deadlines.
- Strong problem-solving and analytical skills.
- Able to work independently and as a team.
Timeline
Assistant Manager
PPG PAINT STORE
01.2019 - Current
Customer Service Associate
LOWES HOME IMPROVEMENT
01.2017 - 01.2019
Territory Manager
PPG PAINTS
01.2014 - 01.2017
High School -
Lakeview Centennial High School