Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie McDonald

Houston

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Seeking to apply myself more to different avenues of work to acquire the most beneficial self I can be.

Overview

7
7
years of professional experience

Work History

Server Manager AGM

Kamp Houston
07.2024 - Current
  • Managed daily operations, ensuring efficient service during peak hours.
  • Trained and supervised staff on customer service protocols and menu knowledge.
  • Implemented inventory control measures to reduce waste and optimize stock levels.
  • Collaborated with kitchen staff to enhance communication and streamline order processes.
  • Developed scheduling strategies that maximized team performance and coverage.

Receptionist

Aesthetics for Plastic Surgery
08.2024 - 06.2025
  • Managed front desk operations, ensuring efficient workflow and positive visitor experiences.
  • Maintained organized medical records, ensuring compliance with privacy regulations.
  • Coordinated communication between patients and healthcare providers to enhance service delivery.
  • Processed billing information and collected payments accurately at point of service.
  • Handled incoming calls and inquiries, providing information about services offered efficiently.

Assistant Manager

Sekai
02.2021 - 05.2024
  • Assisted in daily operational management to ensure efficient team performance.
  • Implemented training programs for new employees, enhancing onboarding efficiency.
  • Supported inventory management processes, ensuring accurate stock levels and organization.
  • Facilitated team meetings to communicate goals, expectations, and performance feedback.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Medical Receptionist

Private Practice
08.2018 - 01.2021
  • Greeted visitors and provided them with assistance.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Created badges for temporary personnel who entered the building on a daily basis.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Verified insurance coverage for appointments and collected co-payments as required.

Education

Associate of Science - Health Science

Houston Community College
Houston, TX
05-2027

Skills

  • Employee performance evaluations
  • Recruiting and interviewing
  • Staff Management
  • Employee scheduling
  • Operations management
  • Project Management
  • Mail Management
  • Billing Support
  • Insurance Verification
  • Medical Billing
  • Medical Charting
  • Medical Terminology

Timeline

Receptionist

Aesthetics for Plastic Surgery
08.2024 - 06.2025

Server Manager AGM

Kamp Houston
07.2024 - Current

Assistant Manager

Sekai
02.2021 - 05.2024

Medical Receptionist

Private Practice
08.2018 - 01.2021

Associate of Science - Health Science

Houston Community College

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