Jamie McMillan
Travinia Italian Kitchen Greenville
Spartanburg,SC
Summary
Motivated server known for exceptional customer service and a strong work ethic. Experienced in high-volume dining, effectively managing multiple tables while ensuring outstanding guest satisfaction and operational efficiency.
12
years of professional experience
Work History
Server
5 Months- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new team members on restaurant policies and procedures.
- Processed payments efficiently using point-of-sale systems, ensuring accuracy in transactions.
- Recommended menu items based on guest preferences, increasing customer satisfaction.
- Adapted to fast-paced environment while managing multiple tables effectively.
- Implemented feedback from guests to improve service quality and dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Bartender
7 Months- Provided exceptional customer service by promptly addressing inquiries and requests.
- Assisted in food and beverage preparation, ensuring quality and presentation standards.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff for timely order delivery and accuracy.
- Processed payments accurately using point-of-sale systems for transactions.
- Contributed to positive dining atmosphere through engaging interactions with guests.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
1 Year 2 Months- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender
6 Years 2 Months- Crafted and served a variety of cocktails, ensuring high-quality customer experiences.
- Managed bar inventory, optimizing stock levels to minimize waste and increase profitability.
- Trained and mentored new bartenders on drink preparation techniques and customer service standards.
- Developed seasonal cocktail menus, incorporating local ingredients to enhance beverage offerings.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Bachelor of Science - Communications
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Menu memorization
High volume dining
Service prioritization
Sales expertise
Suggestive selling
Tableside etiquette
Food and beverage pairings
Wine service
Banquet coordination
Wine pairings
Upselling techniques
Positive and professional
Adaptable and flexible
Timeline
Server
Travinia Italian Kitchen Greenville
03.2026 - Current
Server/Bartender
Limoncello
08.2025 - 03.2026
Server
SELECT
06.2024 - 08.2025
Bartender
Drunken Jacks
06.2014 - 08.2020
Western Michigan University
Bachelor of Science from Communications