Jamie Mervin
Aiken,SC
Summary
Dynamic hospitality professional with experience in managing front-of-house operations and event planning. Known for delivering high-quality guest experiences while fostering team collaboration and maintaining organizational efficiency.
Overview
4
4
years of professional experience
Work History
Concierge
The Green Boundary Club
Aiken, SC
05.2025 - Current
- Provided exceptional guest services, ensuring memorable experiences for club members and visitors.
- Resolved guest inquiries and concerns promptly, maintaining high service standards.
- Responsible for all FOH employee scheduling
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Assisted in coordinating member events, enhancing community engagement and satisfaction.
- Supported daily front desk operations, ensuring seamless communication between departments.
- Responsible for all lodging accommodations as well as dining reservations
Fine Dining Server
Prime Steakhouse
Aiken, SC
04.2023 - 05.2025
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Managed multiple tables efficiently, prioritizing guest needs and enhancing satisfaction levels.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests' needs.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly sales-driven.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
FOH Manager, Server
The Feed Sack
Aiken, SC
07.2022 - 04.2023
- Managed daily operations, ensuring optimal guest experience and satisfaction.
- Oversaw staff training, enhancing service quality and team performance.
- Coordinated special events, increasing customer engagement and revenue opportunities.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Monitored compliance with health and safety regulations to ensure a safe environment.
- Performed cash handling activities and secured nightly bank deposits.
Education
High School Diploma -
Chassell High School
Chassell, MISkills
- Guest services
- Adaptability
- Hospitality
- Multitasking
- Excellent multitasking
- Guest relations management
- Guest relations
- Front desk communication
- Team player mentality
- Strong work ethic
Timeline
Concierge
The Green Boundary Club
05.2025 - Current
Fine Dining Server
Prime Steakhouse
04.2023 - 05.2025
FOH Manager, Server
The Feed Sack
07.2022 - 04.2023
High School Diploma -
Chassell High School