Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Moone

North Kingstown,RI

Summary

Dedicated, result-orientated professional with 12+ years customer service background. Proven interpersonal communications, organizational and multi- tasking skills. Adaptable team player recognized for willingness to learn and teach newly acquired skills and commitment to excellence.

Overview

13
13
years of professional experience

Work History

Field Service Coordinator

Schneider Electric
West Kingston, RI
04.2019 - Current
  • Dispatch Work Orders to be scheduled in bFS: Urgency/requested date, customer information, correct installed base, scope of work, time and materials, time to execute
  • Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality.
  • Upheld client satisfaction by designing accurate and detailed timelines for Start up services and alerting clients of changes.
  • Communicate proactively with customers, confirming the intervention details and reminding to FSR the constraints (safety measures, work permit, site access, timing, report, de-briefing with customers…)
  • Maintained effective customer service by responding to service requests quickly to increase overall customer satisfaction.

Sales Specialist

The Home Depot
North Kingstown, RI
01.2013 - 04.2019
  • Top performer in sales in the district of nine stores
  • Received numerous awards for providing excellent customer service from customer and management team
  • Mentor to new associates to obtain success within a business atmosphere
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Accepted and processed customer payments and balanced receipts and cash.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Server

T.G.I. Fridays
Warwick, RI
01.2011 - 01.2012
  • Accuracy in handling receipts and personal information
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Certified Nursing Assistant

Coventry Home Care
Coventry, RI
01.2008 - 04.2010
  • Certified CNA at Coventry Home Care fulfilling my patients with passion and dignity
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Education

CNA Certified -

Phenix Home Care
Cranston, RI
2008

High School Diploma -

East Greenwich High School
East Greenwich, RI
06.2007

Skills

  • Job Prioritizing
  • Training Junior Team Members
  • Schedule Preparation
  • Office Operations
  • Customer Experience
  • Administrative Procedures
  • Programs:

    • * Salesforce

    * Oracle

    * Service Board

Timeline

Field Service Coordinator

Schneider Electric
04.2019 - Current

Sales Specialist

The Home Depot
01.2013 - 04.2019

Server

T.G.I. Fridays
01.2011 - 01.2012

Certified Nursing Assistant

Coventry Home Care
01.2008 - 04.2010

CNA Certified -

Phenix Home Care

High School Diploma -

East Greenwich High School

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Jamie Moone