Jamie Mullen
Harrisburg,PA
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
21
21
years of professional experience
Work History
School Bus Driver
Krise Transportation
Harrisburg, PA
08.2020 - Current
- School bus trainer
- Took interviews
- Transported students to school in a timely manner while keeping assigned route schedule.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
- Complied with district policies and procedures concerning student discipline.
- Reported bus malfunctions or repairs needed.
- Performed pre-trip inspections of the bus according to established procedures.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Ensured safety of students by following all traffic laws and regulations.
School Bus Driver
Durham Schools Services
Harrisburg, PA
03.2014 - 06.2020
- Transported students to school in a timely manner while keeping assigned route schedule.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
- Complied with district policies and procedures concerning student discipline.
- Reported bus malfunctions or repairs needed.
- Performed pre-trip inspections of the bus according to established procedures.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Ensured safety of students by following all traffic laws and regulations.
Customer Service Representative
AT&T
Harrisburg, PA
08.2004 - 08.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Conducted regular follow-up calls with customers after resolving their issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Central Dauphin High School
Harrisburg, PA06-2002
Some College (No Degree) -
HACC
Harrisburg, PASkills
- Customer service
- Rerate team
- Retention specialist
- Technical support
- CDL class B
- Have school, bus and passenger endorsement
- Trainer for new hire
- Scheduling and taking interviews
Timeline
School Bus Driver
Krise Transportation
08.2020 - Current
School Bus Driver
Durham Schools Services
03.2014 - 06.2020
Customer Service Representative
AT&T
08.2004 - 08.2013
High School Diploma -
Central Dauphin High School
Some College (No Degree) -
HACC