Jamie Nelson
Staten Island,NY
Summary
Dynamic Health Home Care Manager at Project Hospitality with expertise in care coordination and clinical assessment. Proven track record of enhancing patient satisfaction through compassionate support and effective communication. Skilled in medication management and teamwork, successfully empowering clients to navigate complex healthcare systems while advocating for their needs.
Overview
18
18
years of professional experience
Work History
Health Home Care Manager
Project Hospitality
Staten Island, NY
05.2023 - 12.2024
- Evaluated patient progress regularly, adjusting care plans as needed based on individual needs and preferences.
- Streamlined communication between patients, families, and healthcare providers to ensure accurate information exchange.
- Improved overall patient satisfaction by addressing concerns promptly and offering compassionate support.
- Empowered patients through self-advocacy skill-building exercises designed specifically to help them become more engaged participants within their healthcare journeys moving forward.
- Maximized resource utilization by coordinating services among various community-based agencies.
- Conducted thorough assessments of patients'' physical, psychosocial, functional, and cognitive status to inform care planning decisions.
- Assisted patients in navigating complex healthcare systems, advocating for their best interests when necessary.
- Championed patient-centered care philosophies by promoting shared decision-making processes that took into account the unique preferences/values of each individual client being served within our program offerings.
- Managed caseload efficiently by prioritizing tasks based on urgency and importance while maintaining excellent documentation practices.
Assistant Case Manager
Lakeside Manor
Staten Island, NY
01.2020 - 04.2023
- Enhanced communication between clients, families, and service providers by maintaining accurate and up-to-date case records.
- Developed strong relationships with community partners to enhance collaboration on behalf of clients.
- Assisted Supervisory Case Manager in conducting comprehensive assessments that accurately identified underlying issues impacting clients'' lives.
- Facilitated client access to necessary resources by providing timely referrals to appropriate services.
- Maintained confidentiality of sensitive client information while adhering to legal guidelines and ethical standards of practice.
- Promoted a positive environment for clients through compassionate assistance and empathetic listening.
- Reduced caseload backlog by efficiently managing time and prioritizing tasks according to urgency.
- Participated in regular case reviews, offering insights and suggestions for improved service delivery strategies.
- Supported Case Managers in monitoring clients'' progress towards goals, adjusting plans as needed for optimal results.
- Assisted in the development of individualized service plans to address clients'' specific needs.
- Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
- Maintained up-to-date and accurate contacts and progress note records.
Dental Assistant, Chairside
Family Health Dental
Staten Island, NY
06.2007 - 12.2020
- Minimized potential issues during dental procedures by taking high-quality radiographs in accordance with safety protocols.
- Assisted in coordinating referral appointments for specialized treatments, working closely with other dental professionals to ensure continuity of care.
- Collaborated with other team members to maintain clean workspaces that adhere to infection control standards for optimal patient safety.
- Assisted dentists in performing complex dental procedures to ensure smooth execution and optimal results for patients.
- Contributed to a positive dental office environment by establishing rapport with patients and effectively handling their needs.
- Maintained strict compliance with OSHA regulations while disposing of hazardous waste according to established protocols.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
Equivalency -
Smith Street Committee
Brooklyn, NY2010
Skills
- HIPAA compliance
- Clinical assessment
- Care coordination
- Medication management
- Behavioral health support
- Discharge planning
- Teamwork
- Case management experience
- Time management
Timeline
Health Home Care Manager
Project Hospitality
05.2023 - 12.2024
Assistant Case Manager
Lakeside Manor
01.2020 - 04.2023
Dental Assistant, Chairside
Family Health Dental
06.2007 - 12.2020
Equivalency -
Smith Street Committee