Janet Figueroa
Ridgewood,NY
Summary
Compassionate Health Home Care Manager with comprehensive experience in coordinating and providing home health services to patients. Strengths include knowledge of healthcare laws and regulations, exceptional communication skills, and ability to work well under pressure. Have successfully improved patient satisfaction levels and streamlined care plan development processes in previous roles. Possess strong leadership qualities, ensuring efficient team operations and high standards of care.
Overview
24
24
years of professional experience
Work History
Health Home Care Manager
Brownsville Community Development Program
Brooklyn, NY
06.2013 - 02.2025
- Assess member’s needs and creates personalized care plans, diligently advocate aggressively to obtain the full range of services, maintain frequent contact with member’s and providers, complete referrals, coordinate services, completed annual assessment/care plans, conduct home visit/field visit, complete all documentations on Foothold data program
Cobra Case Manager
Brownsville Community Development Program
Brooklyn, NY
10.2010 - 06.2013
- Provide intense case management for clients and families, maintain a caseload and delegate cases assigned to the team, diligently advocate aggressively to obtain the full range of service, ensure coordination of services, responsible for directing and guiding the functions of each team member to ensure documentation of services and maintenance of billing, responsible for the review and completion of assessment/reassessment/service plan, conduct home visit/field visit
Cobra Case Manager Technician
Brownsville Community Development Program
Brooklyn, NY
01.2005 - 10.2010
- Assist Case Manager in developing, updating, maintaining accurate service plan and case records, maintain frequent contact with clients and service networks, case conference with providers, assist Case Manager in providing health services to clients, network with providers to ensure clients participation and comfort, advocate on behalf of clients and collaterals, assist in monitoring the progress of clients and collaterals and conducted home visit and other field visits
Community Follow-up Worker
Brownsville Community Development Program
Brooklyn, NY
07.2002 - 12.2004
- Provide assistance to the Case Manager and Case Manager Technician, assist team administratively by scheduling appointments for client’s, ensure client’s appointments are kept and services are rendered, provide escort service to clients and their families, conduct home visits, provide outreach to the community, maintain client’s records, filing, complete medical tracking, check client’s Medicaid eligibility, update logs utilized by team, provide telephone coverage for team and receptionist
Clerical Aide
Borough of Manhattan Community College
New York, NY
08.2001 - 05.2002
- File, answer telephones, type, light accounting and coordinate all incoming mail
Education
Bachelor of Arts - Human Services
John Jay College of Criminal Justice
New York, NY05-2004
Skills
- Excel
- Microsoft Word
- Outlook
- Internet
- Fast learner
- Organized
- Reliable
- Bilingual in English and Spanish
- HIPAA compliance
- Behavioral health support
- Care coordination
- Healthcare systems navigation
- Client advocacy
- Scheduling and staffing
- Case management experience
Timeline
Health Home Care Manager
Brownsville Community Development Program
06.2013 - 02.2025
Cobra Case Manager
Brownsville Community Development Program
10.2010 - 06.2013
Cobra Case Manager Technician
Brownsville Community Development Program
01.2005 - 10.2010
Community Follow-up Worker
Brownsville Community Development Program
07.2002 - 12.2004
Clerical Aide
Borough of Manhattan Community College
08.2001 - 05.2002
Bachelor of Arts - Human Services
John Jay College of Criminal Justice