Tamica Green
Summary
Motivated Social Service professional offering a 15-year background in implementing and executing quality case management services to ensure optimal care is provided to vulnerable populations in the non-profit sector. Organized and motivated leader who is skilled at managing high volume caseloads, and providing employee and peer support to ensure services and documentation are in compliance with agency and stakeholder's requirements. Eager to apply strong time management, good work ethics and effective communication skills to contribute to your organizational growth and mission.
Overview
17
17
years of professional experience
Work History
Health Home Care Manager
HARLEM UNITED
New York, NY
07.2019 - Current
- Ensure that each client is receiving appropriate and effective case management services, such as medical care, mental health care, housing, entitlements, and substance use services as needed among chronically medical and mentally ill population.
- Supervise patient navigators and peers to ensure adequate care, referrals and documentation are up to date and provide support accordingly.
- Collaborate with NYC Health and hospitals in addressing hospital alerts to assist in minimizing client ER visits and hospitalizations.
- Conduct comprehensive assessments and develop comprehensive service plans that identify mutually agreed upon long and short-term goals for clients.
- Review the case management service plans and conduct reassessments on a quarterly basis to ensure that services are appropriate for the clients’ current needs.
- Provide crisis intervention to clients and their families as needed.
- Participate in interdisciplinary team meetings, case conferences and quality improvement initiatives.
- Conduct agency chart audits.
Health Home Care Manager/ Outreach
Salvation Army Greater New York
Bronx, NY
01.2016 - 07.2019
- Provided Case Management services to individuals and families with HIV/AIDS, chronic illnesses, substance use, mental illness, and homelessness.
- Conducted fieldwork such as home and hospital visits including various outreach activities for missing and new clients.
- Completed intakes, outreach and follow-up services, using discretion and independent judgment in exercising duties.
- Utilized MCO referrals for potential clients and assess client's eligibility for program services.
- Developed and implemented initiatives for outreach purposes.
- Conducted presentations at community organizations and hospitals to recruit client's.
- Completed required documentation for client services (assessments, care plans, and progress notes) in a timely and accurate manner in the AWARDS and Roster Wrangler Health Care system.
- Collaborated with family support, housing landlords, and service providers to ensure clients have adequate use of medical services, housing and entitlements as needed.
- Participated in the agency's quality improvement plan.
Outreach Specialist
Bowery Residence Committee
New York, NY
06.2014 - 05.2015
- Provided direct outreach, escort, and referral services to Homeless Individuals and families on MTA property.
- Coordinated specific psychosocial resources to meet client's identified needs.
- Drove company vehicle, ensuring the safety of passengers while escorting individuals and families to Shelters, drop-in Centers, and Hospitals within the five boroughs.
- Traveled throughout NYC area to educate the community, met with people interested in receiving services and follow up accordingly.
- Recorded and maintained accurate statistical data on all individuals receiving long-term services while utilizing C.A.R.E.S and A.W.A.R.D.S Program system.
- Collaborated with NYPD's Homeless outreach unit (HOU) in conducting joint outreach in order to provide services to the homeless who may be in violation on MTA property.
- Dispatched and answered phone calls from 311 to direct outreach teams accordingly.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Maintained awareness of laws and initiatives related to specific outreach area and attended special events and conferences to gain knowledge and effectiveness at serving clients.
Residential Case Manager
Catholic Charities Community Services
Bronx, NY
06.2008 - 06.2014
- Provided supportive counseling to Mentally ill Adults in a transitional residence while making in-depth assessments of resident's needs; accompany residents to appointments, collaborated with treatment providers, assist residents with ADL skills, and monitor residents while taking medications.
- Ensured documentation is up to date and was in compliance with agency and OMH requirements utilizing A.W.A.R.D.S Database.
- Accessed community resources and community programs to facilitate and escort client's to housing appointments and placements.
- Conducted and record weekly community meetings with residents and supervise recreational and wellness groups as part of the quality improvement initiative.
- CPR/First Aide Certified, and authorized driver for Company Vehicle.
Education
Master’s Degree - Public Administration And Public Affairs
Metropolitan College of New York
09.2021
Bachelor’s of Arts Degree - Libral Arts/Psychology
College of New Rochelle
05.2015
Skills
- Patient/ Client Advocacy
- Assessment/Intake
- Decision Making
- Time Management
- Critical Thinking
- Verbal and Written Communication
- Performance Monitoring
- HIPAA Guidelines
- Medicaid Compliance
- Employee Supervision
- Operational Records Maintenance
- Stakeholder Coordination
- Proficiency in MS Word, Outlook, Microsoft Teams, Excel, Powerpoint, AWARDS, MAPP, PSYKES and various client/ patient databases
Affiliations
Sept 2021
Pi Alpha Alpha
A member of the International Honor Society for Public Affairs and Administration
Timeline
Health Home Care Manager
HARLEM UNITED
07.2019 - Current
Health Home Care Manager/ Outreach
Salvation Army Greater New York
01.2016 - 07.2019
Outreach Specialist
Bowery Residence Committee
06.2014 - 05.2015
Residential Case Manager
Catholic Charities Community Services
06.2008 - 06.2014
Master’s Degree - Public Administration And Public Affairs
Metropolitan College of New York
Bachelor’s of Arts Degree - Libral Arts/Psychology
College of New Rochelle