Jamie Ostrowski
Kalamazoo,MI
Summary
Proactive and adaptable manager with demonstrated leadership and strategic problem-solving abilities. Dedicated to complete knowledge of company products and services to improve customer service. Uses detail-oriented mindset and active listening skills to deliver high quality products and enhance customer experience. Hardworking and passionate with strong organizational skills, ensuring compliance with health and safety standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sweetwaters Coffee and Tea
10.2022 - 08.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promptly addressed unhappy or angry customers while staying calm and maintaining a professional demeanor.
- Opened and closed location and monitored shift changes to uphold successful operations.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Proved trust and dedication by earning keyholder, team lead, and assistant manager positions.
- Coached new employees, using positive reinforcement to ensure a comfortable environment for questions, mistakes, and growth.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Barista
Sip Coffee
04.2022 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Line Server
Qdoba
05.2021 - 07.2022
- Consistently met or exceeded performance expectations and received positive feedback from management on my work ethic, attitude, and quality of service.
- Maintained high standards of cleanliness by consistently adhering to food safety guidelines and procedures.
- Demonstrated versatility by quickly adapting to various roles within the restaurant as needed, including cashier, prep cook, or dishwasher duties.
- Assisted in training new line servers, contributing to a cohesive team environment.
- Communicated effectively with coworkers to optimize workflow and ensure smooth operations during busy shifts.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
Education
High School Diploma -
Farmington High School
Farmington, MI06.2022
Skills
- Task Delegation
- Customer Service
- Multitasking
- Problem-Solving
- Idea Development and Brainstorming
- Organizational Skills
- Excellent Communication
- Attention to Detail
Certification
- ServSafe: Food Protection Manager Certification
Timeline
Assistant Manager
Sweetwaters Coffee and Tea
10.2022 - 08.2024
Barista
Sip Coffee
04.2022 - 08.2023
Line Server
Qdoba
05.2021 - 07.2022
High School Diploma -
Farmington High School
- ServSafe: Food Protection Manager Certification
Similar Profiles
Joshua HuyJoshua Huy
Barista/Social Media Manager/Inventory Coordinator at Sweetwaters Coffee and TeaBarista/Social Media Manager/Inventory Coordinator at Sweetwaters Coffee and Tea
Margo AuthierMargo Authier
Barista at Sweetwaters Coffee and TeaBarista at Sweetwaters Coffee and Tea
Emma AlexanderEmma Alexander
Barista at Sweetwaters Coffee and TeaBarista at Sweetwaters Coffee and Tea