Joshua Huy

Sweetwaters Coffee and Tea

07.2023 - 11.2024

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Controlled line and crowd with quick, efficient service.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Used POS system to accurately enter orders and process payments.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Packaged bagels, muffins and other food items for customer purchase.

Summary