Jamie Pederson
Warner Robins ,GA
Summary
Dynamic Certified Pharmacy Technician with proven expertise at Publix in optimizing workflows and ensuring FDA compliance. Adept at resolving complex billing issues while delivering exceptional customer service. Skilled in insurance verification and maintaining patient confidentiality, contributing to a seamless pharmacy experience. Recognized for enhancing operational efficiency and fostering positive patient interactions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Publix
06.2020 - Current
- Counted, measured, and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Account Manager
The Law Office of Emmett Goodman
07.2018 - 05.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Collected on delinquent accounts to reduce overdue balances.
- Documented customer payment interactions and account statuses for future reference.
Patient Services Coordinator
Navicent Health Medical Center
06.2017 - 07.2018
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Collected patient co-pay and issued receipt to confirm payment.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Facilitated communication between patients and various departments and staff.
Server
Cracker Barrell
05.2007 - 06.2017
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Science - Health Administration
Middle Georgia State University
Macon, GA12.2018
Associate of Science -
Georgia Military College
Warner Robins, GA08.2015
Skills
- Patient confidentiality
- Advanced math skills
- FDA compliance
- Pharmacist support
- Insurance verification
- HIPAA
- Workflow optimization
- Insurance billing
- Customer service
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Publix
06.2020 - Current
Account Manager
The Law Office of Emmett Goodman
07.2018 - 05.2020
Patient Services Coordinator
Navicent Health Medical Center
06.2017 - 07.2018
Server
Cracker Barrell
05.2007 - 06.2017
Bachelor of Science - Health Administration
Middle Georgia State University
Associate of Science -
Georgia Military College