Jamie Phillips
Statesville,NC
Summary
Highly motivated Clinical Mental Health Counseling student with a profound understanding of evidence-based therapeutic techniques, behavioral interventions, and individualized treatment planning. Passionate about supporting the mental health and well-being of students in a school-based setting. Skilled in collaborating with multidisciplinary teams, conducting assessments, and implementing effective interventions to foster academic and social-emotional success. Committed to creating a safe and inclusive environment for students to explore their challenges and develop healthy coping mechanisms. Seeking to leverage my knowledge, clinical experience, and strong communication skills to positively impact the lives of students in need of mental health support.
Overview
14
14
years of professional experience
Work History
IDD Qualified Professional - ICF
RHA Health Services
Statesville
11.2023 - Current
- Assisting each person we support to identify and communicate his or her requests and needs for services and supports through direct interviews
- Supervising, integrating and coordinating person-centered plans and monitoring progress towards personal, clinical and functional outcomes
- Initiating periodic reviews, investigations, modifications, and adjustments by soliciting the feedback of the people we support as their needs and goals change
- Reviewing assessments completed by the people we support and other members of the interdisciplinary team to best help the people we support to meet their full potentials
- Supervising and writing the person-centered plan based on assessments, interviews, and observations
- Overseeing many aspects of residential activity, including home appearance, leisure materials, cleanliness, and community integration to ensure that the people we support are healthy and safe
- Visiting vocational centers, residential homes and any other area RHA provides services in to assess how person-centered plans are implemented
- Reporting to the Administrator and working closely with colleagues to maintain communication and provide feedback, standardize procedures, expedite person-centered plan implementation and workflow and improve employee performance
- Monitoring activities to ensure that quality assurance and/or state survey improvements are being made
- Helping to recruit, hire, train and dismiss Group Home Managers
- Serving as the link between the people we serve and their families and legal guardians to gain approval for services provided
Care Manager
Daymark Recovery Services
Statesville
03.2023 - 11.2023
- Provides care management assessment/reassessment, development of care management plans, referring and linking to needed services, monitoring/follow up with client and referrals, provide education for health promotion
- Ensure metrics for outcomes are met
- Participates in interdisciplinary treatment planning, consultation activities and ensures all involved parties are aware of the plan of care
- Provides crisis intervention consultation to all participants of Tailored Care Management and involves crisis services when needed
Teacher
Iredell Statesville Schools
Statesville
08.2020 - 03.2023
- Assessed, recorded and communicated student progress
- Organized learning resources and the classroom environment to facilitate a positive learning experience
- Balanced whole-group, small-group, & individual instruction to accommodate different academic levels & learning styles; designed and implemented behavior modification system
- Identified children's individual and collective learning needs and planned, prepared and delivered instruction designed to capture students' interest and maximize individual learning
Part-Time Sales Associate
Metro By T-Mobile
Statesville, NC
10.2018 - 08.2021
- Sell no-contract wireless phones, service plans and accessories in a fast-paced environment
- Deliver outstanding service striving to retain and gain customers
Intern
Lyons and Young Morris Legal Group
Charlotte
04.2019 - 05.2020
- Go through case files to determine their categories, and ensure that they are properly filed
- Create dockets for all new and existing cases, ensuring that the information in them is complete and accurate
- Update social media accounts daily and respond to questions, queries, and concerns over the telephone, in person, and through email
Correctional Case Management
North Carolina Department of Public Safety
Taylorsville
07.2019 - 02.2020
- Perform correctional casework in an institutional setting
- Develop, evaluate, and analyze program needs and other data about inmates
- Evaluate progress of individual offenders in the institution
- Coordinate and integrate inmate training program
- Develop social histories and evaluate positive and negative aspects in each case situations, and develop release plans
- Supervise activities of inmates
- Inspect facilities to ensure that they meet security and safety standards
- Report on inmate conduct
Operator
Security Central
Statesville
04.2019 - 07.2019
- Respond to all incoming alarm signals in our automation software according to documented procedures
- When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts
- Logs all information into the automation system immediately
- Ability to perform duties with a high degree of urgency and accuracy
Mentor
PLAY Program
Statesville
01.2015 - 07.2019
- Creating a positive relationship with troubled, inner-city youth, helping youth to establish personal goals and create action plans, motivating and inspiring youth, and implementing youth programs
Customer Service Manager
Walmart
Clemmons
04.2017 - 09.2018
- Reviewing reports to establish baseline customer satisfaction levels
- Contacting customers who have complained and work with them to resolve their issues
Customer Service Representative
Convergys
Hickory
05.2012 - 01.2017
- Answer incoming calls from customers, answering inquiries and questions about billing, handling complaints, troubleshoot problems and provide information
Office Manager
Mt. Sinai Baptist Church
Catawba
06.2010 - 08.2016
- Maintains office operations by receiving and distributing communications; maintaining supplies and equipment; picking-up and delivering items; serving customers
Assistant Store Manager
Hibbett Sporting Goods
Statesville
12.2012 - 06.2015
- Assisting the store manager in motivating and inspiring our team to reach productivity goals, assisting with recruiting and hiring, managing store operations, ensuring consistency and compliance
Education
MA - Clinical Mental Health Counseling
Liberty University
Lynchburg12-2026
BA - Justice Studies
Winston-Salem State University
Winston-Salem12.2019
No Degree - Criminal Justice
Saint Augustine’s University
Raleigh05.2011
High School Diploma -
West Iredell High School
Statesville06.2010
Skills
- Microsoft Office
- Word
- Power Point
- Excel
- Telephone Communications
- Case Management
- Treatment Planning
- Advocacy
- Critical Thinking
- Crisis Intervention
- Conflict Resolution
- Cultural Competency
- 60 WPM
- Secretarial Experience
- Management
- Leadership
- Customer Service
- Sales
- Time Management
- Resourceful
- Punctual
- Experience Working With Diverse Populations
- Strong Listening
- Excellent Communication
Awards
- Dean’s List
- Criminal Justice Club President
- Alpha Phi Sigma Honor Society Member
- Student Government Association
References
References available upon request.
Timeline
IDD Qualified Professional - ICF
RHA Health Services
11.2023 - Current
Care Manager
Daymark Recovery Services
03.2023 - 11.2023
Teacher
Iredell Statesville Schools
08.2020 - 03.2023
Correctional Case Management
North Carolina Department of Public Safety
07.2019 - 02.2020
Intern
Lyons and Young Morris Legal Group
04.2019 - 05.2020
Operator
Security Central
04.2019 - 07.2019
Part-Time Sales Associate
Metro By T-Mobile
10.2018 - 08.2021
Customer Service Manager
Walmart
04.2017 - 09.2018
Mentor
PLAY Program
01.2015 - 07.2019
Assistant Store Manager
Hibbett Sporting Goods
12.2012 - 06.2015
Customer Service Representative
Convergys
05.2012 - 01.2017
Office Manager
Mt. Sinai Baptist Church
06.2010 - 08.2016
MA - Clinical Mental Health Counseling
Liberty University
BA - Justice Studies
Winston-Salem State University
No Degree - Criminal Justice
Saint Augustine’s University
High School Diploma -
West Iredell High School