Jamie Phillips
Lantana
Summary
Results-driven Operations Manager with expertise in team leadership, employee relations, and process enhancement. Proven ability to mentor staff, improve performance metrics, and resolve conflicts effectively.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations Manager
Cvs
Delray Beach, FL
03.2018 - Current
- Monitored performance metrics to identify areas for process enhancement.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Trained and mentored staff on best practices in customer service and operations.
- Conducted regular audits to ensure compliance with company policies and standards.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Human Resources Manager
Toys"R"Us
Boynton Beach, FL
10.2010 - 02.2018
- Led recruitment initiatives, enhancing talent acquisition strategies and improving candidate quality.
- Managed employee relations, resolving conflicts and fostering a positive workplace culture.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
Transportation Specialist
SuperShuttle
West Palm Beach, FL
05.2008 - 12.2011
- Managed scheduling and dispatching of vehicles, ensuring proper resource allocation.
- Trained and mentored new staff on company policies and operational procedures.
- Analyzed customer feedback to improve service quality and enhance overall customer satisfaction.
Store Manager
Blockbuster Video
Boynton Beach, FL
03.2001 - 11.2008
- Led daily store operations, ensuring adherence to policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Developed promotional displays to enhance sales and improve customer engagement.
- Analyzed inventory levels, implementing efficient restocking processes to reduce shortages.
- Conducted performance evaluations, providing feedback to foster employee development and growth.
- Collaborated with corporate teams to align local marketing initiatives with brand objectives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Atlantic High
Delray Beach, FL05-2001
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff development
Accomplishments
- Promoted to Operation's Manager after 2 years with the company.
- Supervised team of 15 staff members.
Certification
- Licensed pharmacy tech
Timeline
Operations Manager
Cvs
03.2018 - Current
Human Resources Manager
Toys"R"Us
10.2010 - 02.2018
Transportation Specialist
SuperShuttle
05.2008 - 12.2011
Store Manager
Blockbuster Video
03.2001 - 11.2008
High School Diploma -
Atlantic High