Jamie Pittman
Monticello,MS
Summary
Dynamic receptionist with proven success at Brookhaven Surgery Clinic, enhancing front desk operations and improving patient experience through exceptional customer service and strong organizational skills. Expert in appointment scheduling and data entry, consistently streamlining processes to reduce wait times and foster positive client relationships.
Overview
17
17
years of professional experience
Work History
Receptionist
Brookhaven Surgery Clinic
Brookhaven, MS
01.2017 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Greeted patients and visitors, providing exceptional customer service and support.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted in processing insurance claims, ensuring compliance with clinic policies.
- Coordinated communication between medical staff and patients to streamline operations.
- Monitored office supplies inventory, facilitating timely reordering for seamless clinic function.
- Implemented organizational improvements that enhanced front desk workflow and patient experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist
Doctors Urgent + Primary Care
Brookhaven, MS
12.2009 - 12.2017
- Trained new reception staff on procedures, promoting consistency in service delivery.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Education
High School Diploma -
Brookhaven High School
Brookhaven, MS05.1996
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Appointment scheduling
Greeting and seating clients
Data inputting
Office administration
Mail handling
Multi-line telephone operation
Clerical support
Information protection
Front desk operations
Phone etiquette
Office supply inventory control
Timeline
Receptionist
Brookhaven Surgery Clinic
01.2017 - Current
Receptionist
Doctors Urgent + Primary Care
12.2009 - 12.2017
High School Diploma -
Brookhaven High School