Jamie Poulsen
Liberty,MO
Summary
Knowledgeable Operator with over 30 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
29
29
years of professional experience
Work History
Franchise Owner / Operator
Domino's Pizza
Kansas City, MO
09.2013 - 09.2023
- Owned and Operated 50 locations in Kansas City, Wichita and Topeka.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Participated in meetings with investors regarding financing options for the company.
- Reviewed legal documents related to business operations.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Monitored progress by establishing plans, budgets and measuring results.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Executed performance reviews to encourage improved productivity for team members.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Identified new opportunities for growth, expansion, and diversification.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Collaborated with other owners on joint ventures and shared resources.
- Developed strategic plans to increase profitability and efficiency.
- Determined pricing for products or services based on costs and competition.
- Implemented successful business strategies to increase revenue and target new markets.
- Developed policies and procedures for the organization.
- Coordinated with technical and IT teams to develop company website and create online advertisements.
- Delegated work to staff, setting priorities and goals.
- Kept up-to-date on regulatory changes affecting business operations.
- Hired and trained new department managers to increase team oversight and productivity.
Coach //Business Process Consultant
Domino's Pizza
Ann Arbor, MI
07.2011 - 08.2013
- Established and provided appropriate instructional materials and training outlines for management-level implementation.
- Maintained strong knowledge of Operations by participating in workshops, conferences and online education classes.
- Evaluated effectiveness of training programs and recommended improvements to upper management.
- Audited operations at 400-600 locations in the US 3-4 times a year.
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
- Analyzed data from surveys to evaluate effectiveness of trainings conducted.
- Designed interactive presentations using multimedia tools such as videos, podcasts, and webinars.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Developed training materials for various departments and topics, including customer service, safety procedures, and team building.
- Delivered lectures on best practices in the workplace environment.
- Advised management on strategies for improving employee engagement levels.
District Manager
Domino's Pizza
St Louis, MO
01.2009 - 06.2011
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Followed up on all Domino's Operational Standards to achieve the highest customer satisfaction scores
- Assisted in employee recruitment, hiring and interview processes.
General Manager
Domino's Pizza
St. Louis, MO
01.2003 - 12.2008
Delivery Driver and Assistant Manager
Domino's Pizza
St. Louis, MO
06.1994 - 12.2002
Education
Architectural And Building Sciences
East Central College
Union, MOSkills
- Employee Development
- Cost Analysis and Savings
- Strategic Planning
- Relationship Building
- Task Delegation
- Work Planning and Prioritization
Affiliations
- In my off time I enjoy watching and playing soccer. I am also an avid runner.
Accomplishments
- From 2015-2018 we were the fastest growing franchisee in Domino's system
- Every year as a franchisee we were recognized for achieving the most donations by % of sales to St. Jude Childrens Hospital
- 2010 I was the District Manager of the year in Missouri and runner up in the country.
Other Experiences
- I built and owned several commercial properties that our Domino's were located in. I sold those when I sold all of the locations last year.
- I had a brief 2 month stint at Papa John's in St. Louis, MO.(2008)
- I spent time with Taco bell and Mcdonalds while in high school and college.(1990-1994)
Timeline
Franchise Owner / Operator
Domino's Pizza
09.2013 - 09.2023
Coach //Business Process Consultant
Domino's Pizza
07.2011 - 08.2013
District Manager
Domino's Pizza
01.2009 - 06.2011
General Manager
Domino's Pizza
01.2003 - 12.2008
Delivery Driver and Assistant Manager
Domino's Pizza
06.1994 - 12.2002
Architectural And Building Sciences
East Central College
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