Jamie Prerost
Oak Lawn,IL
Summary
Dynamic Operations Manager with a proven track record at Crothall Healthcare, enhancing patient satisfaction by 10% through strategic team leadership and innovative training solutions. Expert in process improvement and workforce development, adept at fostering high-caliber teams and ensuring compliance. Skilled in CRM software and team management, I drive operational excellence and superior customer service.
Overview
24
24
years of professional experience
Work History
Operations Manager
Crothall Healthcare
New Lenox, IL
06.2023 - Current
- Orchestrated the creation and deployment of an innovative virtual training module for EVS staff, significantly enhancing educational outcomes and streamlining operational processes
- Successfully elevated patient satisfaction metrics by 10%, from 72% to 82%, as verified by HCAHPS, through strategic enhancements in team performance and patient care methodologies
- Led a substantial team of 60 direct reports during the 1st shift, guaranteeing exemplary service delivery and strict adherence to healthcare compliance standards
- Conducted daily huddles to motivate, unite, educate staff and cut down on inconsistencies in housekeeping resulting in a 25% increase of a picture perfect inpatient hospital room
Director of Student Services
Cosmetology Concepts
Oak Forest, IL
07.2012 - 05.2024
- Spearheaded a team of 15, fostering a culture of excellence and accountability over a decade, significantly enhancing campus operational efficiency and student success rates
- Collaborated with the Director of Education to oversee campus operations, ensuring a high-quality educational experience and maintaining compliance with NACCAS standards, contributing to a positive campus culture
- Implemented QuickBooks for efficient management of student accounts, reducing delinquencies by 33% and streamlining financial operations
Human Resources Generalist
PCCTI Healthcare
Oak Brook, IL
04.2008 - 05.2014
- Led the recruitment, interviewing, and hiring initiatives, significantly improving the team's composition with high-caliber employees, which in turn, boosted operational efficiency and patient care quality
- Managed employee compensation, benefits, and leave policies, enhancing workforce satisfaction and productivity, as demonstrated by a marked reduction in absenteeism and turnover rates
- Formulated and implemented comprehensive personnel policies and procedures, achieving 100% compliance with local and national employment laws, thereby reducing legal risks and promoting a culture of accountability and excellence
- Resolved employee relation issues and supported managers and supervisors in the fair application of company policies and procedures, resulting in a positive work environment and increased employee satisfaction rates by 25% over the years
Restaurant Supervisor/Server
THE PATIO RESTAURANT
Bridgeview, IL
06.2000 - 03.2008
- Skilled in handling cash and credit transactions, resolving customer complaints and providing excellent customer service
- Greet customers, answer questions and resolve complaints
- Place orders for customers in person, over the phone or via drive thru
- Assisted in catering with Catering Manager with the planning and organization of food and beverage service for various types of events
Education
Bachelor of Science - Business Management
Kaplan University
Remote11.2011
Skills
- Team Management
- Team leadership
- Organizational Skills
- Customer Relationship Management
- Leadership Experience
- Customer Service
- Scheduling
- Management
- Microsoft Office
- Project Management
- Workforce Development
- Analysis Skills
- Environmental Services
- Process Improvement
- CRM Software
- Data Analysis
- Interviewing
- Human Resources
- Strategic Planning
- Operations Management
- Health and safety compliance
References
References available upon request.
Timeline
Operations Manager
Crothall Healthcare
06.2023 - Current
Director of Student Services
Cosmetology Concepts
07.2012 - 05.2024
Human Resources Generalist
PCCTI Healthcare
04.2008 - 05.2014
Restaurant Supervisor/Server
THE PATIO RESTAURANT
06.2000 - 03.2008
Bachelor of Science - Business Management
Kaplan University