As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Dual Rate Table Games Supervisor
2 Months
Hollywood Casino Joliet | 06.2025 - 08.2025
Supervised table game operations, ensuring compliance with gaming regulations and company policies.
Trained and mentored new dealers, enhancing team performance and service quality.
Monitored gameplay for accuracy, identifying discrepancies and resolving issues promptly.
Increased staff morale through regular coaching, feedback, and recognition of team members accomplishments.
Table Games Dealer
2 Years 1 Month
Hollywood Casino Joliet | 05.2023 - 06.2025
Dealt various table games, ensuring adherence to rules and regulations.
Provided exceptional customer service, fostering a welcoming gaming environment.
Monitored gameplay for fairness, addressing discrepancies promptly and efficiently.
Maintained accurate cash handling practices during transactions and payouts.
Table Games Dealer
5 Years 4 Months
Harrah's Joliet Casino & Hotel | 04.2016 - 08.2021
Resolved player disputes effectively, ensuring compliance with casino policies and procedures.
Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.