Jamie Pugsley
Toledo,Ohio
Summary
Dedicated and dependable professional with 19 years of experience providing exceptional customer service in a fast-paced environment. Recognized for remaining calm under pressure, communicating effectively, solving problems, and building lasting relationships through trust and professionalism. Skilled at listening carefully to understand individual needs, making sound decisions, handling sensitive information with discretion, and managing multiple priorities. Eager to bring strong communication, attention to detail, teamwork, and professionalism to a Public Safety Dispatcher position.
Overview
20
20
years of professional experience
Work History
Licensed Cosmetologist / Hairstylist
01.2007 - Current
- Built long-term client relationships by listening carefully and delivering personalized service and gaining trust
- Maintained a calm, professional demeanor while working with a wide range of personalities and needs.
- Communicated clearly to gather information, explain services, and ensure client satisfaction.
- Resolved concerns by listening, evaluating situations, and finding appropriate solutions.
- Managed appointment scheduling and daily workflow while maintaining accuracy and efficiency.
- Handled confidential client information and business records with discretion.
- Used computerized scheduling, payment, and recordkeeping systems and adapted to new technology.
- Collaborated with coworkers to ensure smooth daily operations.
- Demonstrated reliability, professionalism, and sound judgment in a fast-paced environment.
Education
Cosmetology
Clay High School
Oregon, OH06.2007
Skills
- Active listening and information gathering
- Professional verbal communication
- Customer service and relationship building
- Conflict resolution and de-escalation
- Sound judgment and decision-making under pressure
- Multitasking in fast-paced environments
- Scheduling and coordination
- Computer systems, data entry, and record keeping
Additional Qualifications
- Valid Ohio driver’s license
- High school diploma
- 19 years of professional public-facing experience
- Flexible availability including evenings, weekends, holidays, and overtime
- Strong professionalism and composure in high-pressure situations
Timeline
Licensed Cosmetologist / Hairstylist
01.2007 - Current
Cosmetology
Clay High School