Jamie Ramirez
Maywood,NJ
Summary
Interested in the position of Business Office Director, offering the ability to lead peers, home office & dealing with high volume account payables and receivables in a professional manner. Hospitality professional with extensive experience in delivering outstanding customer service with strong ability to multitask, prioritize, and manage time effectively. Excel in communication, problem-solving and adaptability. Skilled in managing invoices, Longterm insurance, filing & efficient in productivity and task completion.
Overview
9
9
years of professional experience
Work History
Senior Concierge
Brightview Senior Living
Paramus, NJ
09.2022 - Current
- Selected for the Business Office Director development program and cross-trained in business office operations, leadership support, and resident administrative services.
- Support the Business Office Director with daily office functions, resident documentation, communication, and administrative workflow.
- Serve as a primary point of contact for residents, families, and vendors, resolving concerns with professionalism, discretion, and urgency.
- Assist with resident file maintenance, organizational processes, and business office procedures requiring accuracy and confidentiality.
- Train and guide team members on front desk operations, customer service standards, and administrative expectations.
- Directed calls and inquiries to appropriate STAR associate, welcoming residents and guests in person and via telephone to ensure a positive experience.
- Monitor security systems, including emergency call systems, and responding accordingly.
- Promoted community programs to enhance resident engagement and participation.
- Maintained confidentiality in accordance with HIPAA regulations.
- Received, verified, and processed invoices and payables from participating business vendors and residents, ensuring timely documentation and communication.
Customer Service / Cashier
Whole Foods Market / Amazon Prime
Paramus, NJ
03.2019 - 09.2022
- Executed excellent customer service and maintained UPT of 3.0 or higher while performing cashier duties and floor recovery.
- Oversaw register budget exceeding $5,000, ensuring accurate cash management.
- Maintained technical knowledge of hundreds of different products sold while Greeting customers and validating product purchases, merchandise, and special orders sales/ returns
- Documented customer interaction details into the system during calls, ensuring accurate records for follow-up.
Lead Cashier/ Manager
Ulta Beauty
Maywood, NJ
03.2018 - 03.2021
- Accomplished Human Resource objectives by recruiting, selecting, orienting, coaching, and disciplining subordinates
- Booked appointments for clients and called for confirmations
- Capitalized on upselling opportunities for additional products and services to increase sales numbers
- Met or exceeded donation and credit card sign up targets on a consistent basis by leveraging excellent communication and interpersonal strengths
- Recorded details of incoming shipments using inventory management software.
- Reconciled physical counts and computer records, identify discrepancies, and investigate or report as required. Used RFID scanners to track inventory.
- Manage inbound calls for order placement and product inquiry with exceptional customer service.
Retail Sales Associate/ Key Holder
Cotton On
Paramus, NJ
11.2016 - 08.2018
- Operated the POS and credit card machine when front lines call for additional assistance to the checkout lanes
- Assisted customers on the sales floor with questions, advice, and physical issues
- Maintained up-to-date product knowledge and information on upcoming product releases.
Education
Associate General Sciences (AA.LA.GEN) - MICROBIOLOGY, ANATOMY & PHYSIOLOGY I & II, CHEMISTRY
Bergen Community College
Paramus, NJ05-2019
Highschool -
Hackensack Highschool
Hackensack06-2015
Skills
- Microsoft Suite
- Adobe Acrobat Reader
- Customer Service
- Team Leadership
- Training and Development
- Communication
- Conflict Resolution
- Interpersonal Skills
- Relationship Management
- CPR Certified
Professional References
- Jamie Ramirez, Maywood, NJ, 07607, (201)870-9907, jamieramirez1218@gmail.com
- Suki Savoury, Operations Manager, Ulta Beauty, 45 W Spring Valley Ave, Maywood, NJ. 07607. (201) 921-5125, Savourysuki@gmail.com. Savoury was my manager for 2 years and currently employed in a different company
- Symone Rodgers, Operations Manager, Ulta Beauty, 45 W Spring Valley Ave, Maywood, NJ, 07607, (862)377-1823, rsymone12@yahoo.com, Rodgers was my Manager for 4 years and currently employed in a different company
- Chazz Weglarz, ASTL Team Leader, Whole Foods Market, 300 Bergen Town Center, Paramus, NJ, 07652, (201)515-0825, chazzw3glarz@hotmail.com, Weglarz was my Manager for 2 years and currently employed in a different company
- Karen Keegan, Business Operations Director, Brightview Senior Living, 396 Forest Ave, Paramus, NJ. 07652. (201) 957-1955. Mentor director for 3 years till 2025
- Shyla Cramsey, Executive Director, Brightview Senior Living, 396 Forest Ave, Paramus, NJ. 07607 (201) 957-1955, Scramsey@bvsl.net
- Candi Mascola, Executive Director, Brightview Senior Living, 55 Hudson Ave, Tenafly, NJ. 07670. (862) 703-9246, Cmascola@bvsl.net
Organizations Volunteer Activities
The Filipino Intercollegiate Networking Dialogue (FIND) Conference, Stores, CT, 10/16
Timeline
Senior Concierge
Brightview Senior Living
09.2022 - Current
Customer Service / Cashier
Whole Foods Market / Amazon Prime
03.2019 - 09.2022
Lead Cashier/ Manager
Ulta Beauty
03.2018 - 03.2021
Retail Sales Associate/ Key Holder
Cotton On
11.2016 - 08.2018
Associate General Sciences (AA.LA.GEN) - MICROBIOLOGY, ANATOMY & PHYSIOLOGY I & II, CHEMISTRY
Bergen Community College
Highschool -
Hackensack Highschool