Shenika Michel
Medford,MA
Summary
Resourceful and adaptable professional with a diverse background spanning customer service, hospitality, administrative support, and informal event planning/coordinating. Adept at multitasking and thriving in fast-paced environments, Bring a keen eye for detail and strong organizational skills to every task. Known for a proactive approach to problem-solving and the ability to coordinate and execute events effectively, Committed to delivering exceptional results. With excellent communication and teamwork abilities, Poised to contribute positively to any organization, driving efficiency and success in all endeavors.
Overview
9
9
years of professional experience
Work History
Concierge
Concierge Services, Inc.
10.2021 - 03.2023
- Responded to all resident inquiries and incidents within the residential complex promptly
- Coordinated maintenance throughout the building and completed daily rounds of the facility to ensure residential safety
- Managed the resident and guest parking system to ensure parking policies were being followed
- Effectively communicate with guests and residents regarding important updates and information through mail and email.
Catering Associate
Restaurant Associates
03.2017 - 02.2021
- Served food and drinks to customers with excellent customer service at events such as weddings and parties
- Responsible for set-up and breakdown of event equipment and stored them appropriately
- Accurately took guests' orders, maintained buffets, and refilled beverages.
Catering Associate
East Meets West Catering
10.2017 - 11.2017
- Served food and drinks to customers with excellent customer service at events such as weddings and parties
- Responsible for set-up and breakdown of event equipment and stored them appropriately
- Accurately took guests' orders, maintained buffets, and refilled beverages.
Sales Associate
Old Navy
04.2017 - 10.2017
- Worked in a team to support the sales floor and back of house processes
- Maintained the cleanliness of fitting rooms
- Rang up customers swiftly and accurately in a busy store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prioritized helping customers over completing other routine tasks in store.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Team Member
Target
10.2016 - 12.2017
- Worked in a team to support the sales floor and back of house processes
- Maintained the cleanliness of fitting rooms
- Rang up customers swiftly and accurately in a busy store environment.
Front End Supervisor
A.C. Moore
09.2015 - 11.2015
- Oversaw the cashiers, baggers and other employees within the checkout area of the store to ensure excellent customer service.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cash drawers in two checkout stations to verify adequate cash supply.
Cashier
Dollar Tree
09.2014 - 04.2015
- Delivered excellent customer service by helping customers find items
- Maintained cleanliness by keeping the store and counters free from clutter
- Maintained a well-stocked and organized inventory on shelves.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Tourism and Recreation Management
Arizona State University
Tempe, AZ05.2026
Some College (No Degree) - Liberal Arts And General Studies
Bunker Hill Community College
Charlestown, MAHigh School Diploma -
Medford High School
Medford, MA06.2012
Skills
- Cash Register Operations
- Customer Service
- Event Coordination
- Payment Collection
- Schedule Management
- Office Management
- Microsoft Suite
- Google Suite
- Zoom
- Room Setup and Breakdown
- Event Planning/Coordinator
Personal Information
Title: Customer Service & Administrative Specialist
Languages
Creole
Limited Working
Timeline
Concierge
Concierge Services, Inc.
10.2021 - 03.2023
Catering Associate
East Meets West Catering
10.2017 - 11.2017
Sales Associate
Old Navy
04.2017 - 10.2017
Catering Associate
Restaurant Associates
03.2017 - 02.2021
Team Member
Target
10.2016 - 12.2017
Front End Supervisor
A.C. Moore
09.2015 - 11.2015
Cashier
Dollar Tree
09.2014 - 04.2015
Bachelor of Science - Tourism and Recreation Management
Arizona State University
Some College (No Degree) - Liberal Arts And General Studies
Bunker Hill Community College
High School Diploma -
Medford High School
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