Jamie Rexroat
Severn,MD
Summary
Dynamic professional with a solid background in customer service and sales. Proven track record in cultivating strong client relationships and resolving issues efficiently, contributing to increased customer loyalty and sales growth.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Customer Service Lead
Food Lion
Severn, MD
03.2025 - Current
- Trained new staff on customer service protocols and store policies to enhance service quality.
- Maintained a clean and organized checkout area for customer convenience.
- Collaborated with team members to streamline daily operations and improve customer experience.
- Handled cash transactions accurately at the register.
- Ensured compliance with food safety regulations during product handling.
- Resolved escalated issues from team members or customers, ensuring satisfactory outcomes.
- Developed strong customer relationships to encourage repeat business.
Hair Stylist
Great Clips
Odenton, MD
10.2023 - 03.2025
- Consulted with clients to identify preferred hairstyles, enhancing client satisfaction and service personalization.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Recommended tailored home hair care regimens and treatments, optimizing client hair health and satisfaction.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Maintained detailed client report cards to strengthen client relationships and improve service retention.
- Supervised banking procedures, cash flow, and accounting processes.
Salon Professional
Hair Cuttery
Gambrills, Maryland
06.2009 - 07.2023
- Participated in product training sessions to stay informed about new products entering the market.
- Maximized upselling opportunities for products and services, contributing to overall sales growth.
- Conducted consultations with clients prior to providing any type of hair service.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Cultivated strong customer relationships through high-quality service, enhancing client loyalty.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Arranged merchandise to create visually appealing displays that encouraged customer purchases.
- Recommended appropriate products to clients based on their individual needs.
- Engaged with guests to ensure satisfaction before leaving the salon premises.
- Performed hair cutting, styling, coloring, perming, straightening and waxing
- Ensured that all health guidelines were followed during each treatment session.
Education
High School Diploma -
Arundel High School
Odenton, MD05-2009
Cosmetology License - Cosmetology
Center of Applied Technology North
Severn05-2009
Skills
- Sales expertise
- Relationship management
- Problem solving
- Cash management
- Time management
- Multitasking skills
- Active listening
- Workplace safety
Certification
State Board of Cosmetology
Timeline
Customer Service Lead
Food Lion
03.2025 - Current
Hair Stylist
Great Clips
10.2023 - 03.2025
Salon Professional
Hair Cuttery
06.2009 - 07.2023
High School Diploma -
Arundel High School
Cosmetology License - Cosmetology
Center of Applied Technology North