Jamie Rigler

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Confirmed appointments, communicated with patients, and updated patient records.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions, sales and payments records accurately.
• Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Answered 35+ high volume calls. emails and faxes per day withexceptional telephone etiquette, resulting in positive feedback from guests.
• Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
• Exceeded guest expectations regularly by anticipating needs, promptly addressing concerns, and proactively offering assistance to ensure a memorable visit.
• Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
• Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
• Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
• Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
• Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.