Mariah Nepomuceno
Bensenville,IL
Summary
Dedicated professional with strong organizational and communication skills. Experienced in appointment scheduling and patient record management, ensuring high levels of customer satisfaction and efficient office operations.
Overview
2
2
years of professional experience
Work History
Audiology Assistant
Hearing Professionals of Illinois
Skokie, IL
07.2025 - Current
- Scheduled appointments and managed patient records efficiently.
- Communicated with patients to address inquiries and concerns promptly.
- Collaborated with team members to ensure smooth office operations.
- Utilized software systems to track inventory and order supplies effectively.
- Performed administrative duties such as scheduling appointments, filing paperwork, and answering phones.
- Collaborated with team members to ensure consistent service quality and support.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Maintained up-to-date knowledge of products and services to assist customers effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Coordinated with representatives to purchase office products and monitored order status.
- Managed side projects effectively, supporting team objectives.
Call Center Representative
Ears Nose And Throat Specialist
Park Ridge, Illinois
07.2024 - 07.2025
- Managed high call volumes while providing exceptional customer service.
- Oversaw modifications to doctors' schedules, maintaining efficient workflow and patient satisfaction.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Acquired and confirmed insurance data to support seamless customer service operations.
Camp Counselor
Bensenvilleparkdistrict
Bensenville, Illinois
06.2023 - 10.2024
- Supervised daily activities for children in recreational programs.
- Ensured safety protocols were followed during all camp operations.
- Assisted in maintaining a clean and organized camp environment.
- Communicated effectively with parents regarding camper needs and concerns.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Established and built relationships with campers to ease fears in new environment.
- Guided and engaged children aged 3-12 in various camp activities, fostering a safe and enjoyable environment.
Education
High School Diploma -
Fenton Highschool
Bensenville, IL05-2024
Skills
- Appointment scheduling
- Patient record management
- Software utilization
- Customer service excellence
- Inventory tracking
- Call management
- Problem solving
- Organization skills
- Customer service
- Safety protocols
- Empathy and patience
- Creative and energetic
References
References available upon request.
Timeline
Audiology Assistant
Hearing Professionals of Illinois
07.2025 - Current
Call Center Representative
Ears Nose And Throat Specialist
07.2024 - 07.2025
Camp Counselor
Bensenvilleparkdistrict
06.2023 - 10.2024
High School Diploma -
Fenton Highschool
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