Jamie Roberts
Marcellus,MI
Summary
Dynamic Franchise District Manager at Biggby Coffee with a proven track record in operational improvement and sales leadership. Expert in coaching and mentoring teams, enhancing customer service, and implementing training programs that boost employee efficiency. Successfully streamlined operations, achieving significant profit margin increases while fostering a positive work environment.
Franchise management professional with keen focus on driving operational excellence and team collaboration. Adept at developing strategic initiatives and enhancing franchise performance through effective leadership and adaptive problem-solving. Skilled in relationship building, resource allocation, and ensuring brand consistency across multiple locations. Known for reliability and flexibility in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Franchise District Manager
Biggby Coffee
08.2021 - Current
- Conducted regular performance reviews of store managers, setting clear expectations and providing constructive feedback for improvement.
- Facilitated open lines of communication between corporate leadership teams and franchise owners/operators addressing concerns and sharing best practices.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined operations for efficiency and cost savings, leading to higher profit margins for franchise locations.
- Established team priorities, maintained schedules and monitored performance.
- Implemented standardized processes across all franchise locations, promoting consistency in service quality and customer satisfaction levels.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Analyzed sales data to identify trends, adjusting strategies as needed to maximize results in each market segment.
- Implemented comprehensive training programs tailored specifically towards the needs of each individual store, increasing overall employee competency and efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
GED -
Niles Adult Education
Niles, MI10-2024
Skills
- Coaching and mentoring
- Sales leadership
- Operations oversight
- Franchise development
- Customer service
- Attention to detail
- Leadership skills
- Team building practices
- Goal setting and performance metrics
- Recruiting and hiring
- Staff management
- Operational improvement
Accomplishments
- Supervised team of 45 staff members.
Certification
- CM - Certified Manager Certification
- Certified District Manager, Biggby Coffee - 2021-Present
Timeline
Franchise District Manager
Biggby Coffee
08.2021 - Current
GED -
Niles Adult Education
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