Jamie Simo
Tyngsboro,MA
Summary
Dynamic individual with hands-on experience in stressful situations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Shift Leader
Caffe Nero
01.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Delivery Associate
Amazon
08.2023 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
Machine Operator
Ajinomoto Cambrooke
04.2022 - 07.2023
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Compiled reports analyzing performance data and presented findings and results.
Banking Operations Specialist
Century Bank
10.2020 - 06.2021
- Prepared, sorted and distributed reports to appropriate branches.
- Executed wire transfers, stop payments and account transfers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Closed and opened checking and savings accounts for clients
- Completed daily recon reports.
General Manager
Domino's Pizza
09.2018 - 07.2020
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Implemented operational strategies and effectively built customer and employee royalty
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed budget implementations, employee reviews, training, and schedules.
Assistant Manager
Domino's Pizza
08.2017 - 09.2018
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Placed weekly food and beverage orders to avoid any shortages within the week.
- Assisted General Manager in training new employees to ensure a positive store culture.
- Constantly completed customer orders in a timely fashion with quality and precision.
Sales Associate
JCPenney
11.2016 - 08.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Lawrence High School
Lawrence, MA06-2016
Skills
- Customer Service-Oriented
- Relationship Building
- Problem Solving
- Team Leadership
- Team Cooperation
- Time Management
Languages
Spanish
Full Professional
Portuguese
Limited Working
Timeline
Shift Leader
Caffe Nero
01.2024 - Current
Delivery Associate
Amazon
08.2023 - 01.2024
Machine Operator
Ajinomoto Cambrooke
04.2022 - 07.2023
Banking Operations Specialist
Century Bank
10.2020 - 06.2021
General Manager
Domino's Pizza
09.2018 - 07.2020
Assistant Manager
Domino's Pizza
08.2017 - 09.2018
Sales Associate
JCPenney
11.2016 - 08.2017
High School Diploma -
Lawrence High School
Similar Profiles
Chelsea KeetleyChelsea Keetley
Assistant Manager at Caffe NeroAssistant Manager at Caffe Nero
TATSIANA KASTSIANKOVATATSIANA KASTSIANKOVA
Barista at Caffe NeroBarista at Caffe Nero
JADEN TRAVASSSOJADEN TRAVASSSO
Shift Leader/ Barista at Caffe NeroShift Leader/ Barista at Caffe Nero