Roberta Chavez
Lawton,OK
Overview
7
7
years of professional experience
Work History
Shift Leader
YMCA
Lawton, OK
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Data Entry Clerk
Serco-NA, Inc
Lawton, OK
04.2019 - 05.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Sorted documents and maintained organized filing process.
- Collated and organized data entry documents into filing systems for easy access.
- Used Immigration info to access Immigration eligibility to see if they qualify for certain US insurance through the Market place
- made outbound calls to collect documents
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Secretary
Beavers Animal Hospital
Lawton, OK
05.2017 - 03.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Education
No Degree - Business
Northern Wyoming Community College District - Sheridan College
Sheridan, WYHigh School Diploma -
California High School
Whittier, CA06.1992
Skills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
- Independent worker
- Customer Service-Oriented
- Strong Problem Solver
- Data Processing
- Filing and data archiving
- Word Processing
Timeline
Shift Leader
YMCA
08.2023 - Current
Data Entry Clerk
Serco-NA, Inc
04.2019 - 05.2024
Secretary
Beavers Animal Hospital
05.2017 - 03.2018
No Degree - Business
Northern Wyoming Community College District - Sheridan College
High School Diploma -
California High School