JAMIE SMITH

Everyday would look into ensuring a better future for my clients so they wouldn't follow the same paths they previously have. I want success for them like I've been able to succeed on my own.

• Carried out administrative tasks by communicating with clients, distributing mail and scanning documents
• Maintained strong knowledge of basic medical terminology to better understand services and procedures
• Made contact with insurance carriers to discuss policies and individual patient benefits
• Communicated effectively with staff members of operations, finance and clinical departments
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
• Maintained confidentiality of patient finances, records and health statuses
• Assured timely verification of insurance benefits prior to patient procedures or appointments

• Performed scheduled patient safety checks and documented results to establish patients' well-being
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
• Applied de-escalation and limit-setting techniques to promote patient cooperation
• Supported patients needing medical care to relieve patient anxiety and promote positive outcomes
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel
• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being
• Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes
• Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge
• Attended therapeutic educational group meetings and supported patients with guidance from RN or Type medical professional
• Charted on each patient daily
• Treated clients and families with respect and dignity
• Took and monitored vital signs, administered medications and managed patient behavior
• Counseled and mentored clients on substance use and life choices

• Maintained marketing clientele
• Uploaded and created channel 2 advertising
• Called and visited clients for advertising needs
• Staffed all Marketing Events
• Attended Business after Business
• Coordinated the design of promotional materials such as flyers, brochures, and signage
• Co-chair of The Chamber of Commerce Leadership Program