Jamie Snyder
Amory,MS
Summary
Dynamic leader with a proven track record at H&R Block, excelling in team leadership and complex problem-solving. Achieved significant improvements in staff agility and performance metrics, showcasing a results-driven approach with a blend of hard and soft skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Pre-season Manager
H&R Block
07.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Recruited students to our online course to becoming a tax professional with us.
Multi-Unit Team Leader
H&R Block
11.2022 - 04.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Multi-Unit Team Leader
H&R Block
11.2020 - 04.2022
- Cross-trained existing employees to maximize team agility and performance.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Associate Team Leader
H&R Block
11.2019 - 04.2020
- Developed a strong rapport with clients, leading to increased trust and repeat business opportunities.
- Resolved complex problems by employing critical thinking skills and collaborating with team members for effective solutions.
- Monitored associate performance metrics closely, identifying areas for targeted coaching or training interventions as needed.
- Served as a liaison between upper management and team members, effectively communicating organizational expectations while advocating for associate needs when necessary.
- Led regular team meetings to discuss progress updates, address concerns, and establish a cohesive vision moving forward.
- Enhanced team productivity by implementing efficient project management strategies and setting clear goals.
Customer Service Professional
H&R Block
12.2018 - 04.2019
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
Education
High School Diploma -
Amory High School
Amory, MSSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Multitasking
Timeline
Multi-Unit Team Leader
H&R Block
11.2022 - 04.2024
Pre-season Manager
H&R Block
07.2021 - Current
Multi-Unit Team Leader
H&R Block
11.2020 - 04.2022
Associate Team Leader
H&R Block
11.2019 - 04.2020
Customer Service Professional
H&R Block
12.2018 - 04.2019
High School Diploma -
Amory High School