Jamie Soto
Lubbock,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Seamstress
Quest & Sons Inc
05.2023 - Current
- Enhanced customer satisfaction by providing timely and precise sewing services for various types of material.
- Developed strong relationships with clients through excellent customer service skills and attention to detail in every project undertaken.
- Inspected finished projects to address flaws and verify adherence to quality standards.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Sew and seal material to build tarps for different trucking companies.
Remote Customer Service Representative
QVC
01.2022 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Take payments and place order for customers.
- Adapted quickly to new technologies introduced into call center environment, utilizing tools effectively during customer interactions.
- Maintained thorough knowledge of products and services to provide accurate information to customers.
- Detailed payment options and explained price, receipt and billing details to customers.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
Health Information Specialist
Conduit Global
06.2017 - 11.2022
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Achieved high client retention rates by providing exceptional customer service and addressing concerns promptly.
- Expedited customer issue resolution with thorough knowledge of health insurance policies, procedures, and regulations.
- Provided comprehensive customer service to drive client satisfaction.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Managed high call volume while maintaining a courteous and professional demeanor.
Education
High School Diploma -
Lorenzo High School
Lorenzo, TX05.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Product Knowledge
Timeline
Seamstress
Quest & Sons Inc
05.2023 - Current
Remote Customer Service Representative
QVC
01.2022 - 05.2023
Health Information Specialist
Conduit Global
06.2017 - 11.2022
High School Diploma -
Lorenzo High School