Hi, I’m
Jamie Sparrow
Twin Falls,ID
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
years of professional experience
Work History
Addison Collision Repair, Inc. 1196 Addison Ave W, Twin Falls, Idaho 83301
Office Manager
06.2015 - Current
Job overview
- Trained customer service representatives and customer claims representatives.
- Successfully managed the books and payroll administrative processes.
- Assisted in communicating with insurance companies for quick approval processes via email and phone calls.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Worked in CCC One to assist customers, insurance companies, parts vendors, and etc..
- Maintained accurate records for invoicing parts and compiling documentation for insurance and customer records.
- Maintained procedures and training to ensure the shop is in compliance with OSHA.
Locally Owned RadioTwin Falls, Idaho
Account Executive
04.2013 - 06.2015
Job overview
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Attended networking events to build relationships and identify sales opportunities.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Executed successful sales strategies to convert leads into customers.
- Qualified leads, built relationships and executed sales strategies to drive new business.
Interstate AmusementTwin Falls, Idaho 83301
General Manager
07.2005 - 02.2013
Job overview
- Managed employee reviews, training, and schedules.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
Education
College of Southern Idaho Twin Falls, Idaho 83301
Associate of Arts from Liberal Arts And General Studies
05.2012
Skills
- Customer Service
- Office Management
- Organizational Skills
- Data Entry
- Clear oral/written communication
- Document Management
- Relationship Building
- Bookkeeping
- Payroll Processing
- Excellent multi-tasking ability
Timeline
Office Manager
Addison Collision Repair, Inc.
06.2015 - Current
Account Executive
Locally Owned Radio
04.2013 - 06.2015
General Manager
Interstate Amusement
07.2005 - 02.2013
College of Southern Idaho
Associate of Arts from Liberal Arts And General Studies