Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Stewart

Kansas City,KS

Summary

Efficient professional with 28 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Overview

27
27
years of professional experience

Work History

Billing/Appointments Clerk

FedEx Freight
02.2012 - Current
  • Maintained accurate records of customer payments.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Followed established procedures to enter and process data correctly.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Collaborated with customers to resolve disputes.
  • Audited and corrected billing and posting documents for accuracy.
  • Utilized various software programs to process customer payments.

Customer Service Representative

FedEx Freight
08.1997 - 02.2011
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.

Receptionist

Community Living Opportunities
05.1996 - 08.1997
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Education

Associate of Arts - Communication

Johnson County Community College
Overland Park, KS
05.1996

Skills

  • Excellent Communication Skills
  • Performance Improvement
  • Data Integrity
  • Data Processing
  • Error Identification
  • Keyboard Entry
  • Records Preparation
  • Quality Assurance
  • Multi-Line Phone Proficiency
  • Advanced Clerical Knowledge
  • Microsoft Office
  • Strong Interpersonal Skills

Timeline

Billing/Appointments Clerk

FedEx Freight
02.2012 - Current

Customer Service Representative

FedEx Freight
08.1997 - 02.2011

Receptionist

Community Living Opportunities
05.1996 - 08.1997

Associate of Arts - Communication

Johnson County Community College

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Jamie Stewart