Jamie Takamiya
Honolulu
Summary
Customer-oriented Store Manager experienced in retail operations and sales leadership. Achieved profitability through effective team recruitment, training, and development while fostering a positive work environment. Focused on delivering organizational goals with a strong work ethic and proactive approach.
Overview
24
24
years of professional experience
Work History
Store Manager
Tori Richard
Honolulu, HI
10.2024 - 07.2026
- Managed daily operations and staff scheduling to ensure smooth store function.
- Oversaw inventory management and merchandise displays for optimal presentation.
- Managed inventory tracking and physical inventory counts, reducing loss through effective oversight.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Trained and mentored team members on customer service best practices, contributing to increased clientele growth.
- Established customer service standards and monitored staff compliance to enhance overall customer satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Addressed customer complaints promptly to enhance satisfaction in a timely manner.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
Cashier
Safeway
02.2023 - 05.2024
- Welcomed customers at store entrance entering store and responded promptly to customer needs.
- Welcomed customers and assessed their needs, facilitating personalized service.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Established rapport with customers with customers to encourage repeat business.
- Maintained balanced cash drawer, ensuring accurate accounting and contributing to financial integrity at shift's end.
Store Manager
Surf Line Hawaii/ JAMS World
08.2017 - 03.2023
- Established store tactics and strategies to achieve operational performance and sales goals.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits to ensure smooth operations.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Responded to customer concerns with friendly and knowledgeable service, generating repeat business.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Sorted and arranged new stock for display on sales floor.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Set ambitious sales goals for employees, encouraged sales staff, prioritized customer service, and resolved customer issues to raise profits.
Sales Supervisor
Sugarfina
08.2016 - 08.2017
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Promoted key products and features to customers to generate interest and drive revenue growth.
- Cultivated customer-focused culture, enhancing product knowledge and production solutions to foster customer loyalty.
- Developed sales strategies and trained new employees on company procedures and policies to ensure compliance and effectiveness.
- Executed cash, credit, and check transactions using POS system.
- Conducted regular stock counts to ensure inventory accuracy.
- Oversaw receiving and stockroom operations to optimize inventory management.
- Collaborated with management and executives, providing strategic recommendations based on insights into sales operations to drive informed decision-making.
Sales Specialist
Hidgund Jewelry
10.2015 - 10.2016
- Maintained high retention rate, developing long-term relationships with repeat customers.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Utilized active engagement, direct eye contact, and listening skills to enhance customer service experience.
- Delivered professional and courteous support to address sales and service needs of each customer.
- Provided information to customers on upcoming promotions, activities and events.
- Interacted with customers to understand their needs and preferences. with open-ended questions to understand their preferences. to ascertain what type of item customer desired, price range limits and recipient of item.
- Executed store opening and closing procedures according to company guidelines.
Retail Boutique Attendant
The Kahala Hotel & Resort
08.2014 - 10.2015
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Counted cash in registers to ensure accuracy., made change, and organized coupons to ensure balanced cash register drawer.
- Processed merchandise returns and exchanges to facilitate refunds, trades, and store credits for customers.
- Monitored dressing rooms and removed unwanted garments for return to sales floor.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Counted cash in registers to ensure accuracy and identify discrepancies.
- Identified solutions to resolve issues swiftly and enhance customer satisfaction.
Assistant Store Manager
Tori Richard Ltd.
04.2012 - 08.2014
- Developed effective store associates through training and support to drive sales performance.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Resolved customer complaints by listening empathetically, recording details, and providing tailored solutions.
- Reviewed monthly sales data to assess performance trends. and performance reports to support operational planning and strategic decision-making.
- Organized product displays and layouts to enhance customer engagement and sales. by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
Assistant Manager
Rimowa
03.2009 - 04.2012
- Cultivated loyal customer base through exceptional customer service, enhancing repeat business.
- Trained staff on product knowledge and upselling techniques, leading to improved sales performance.
- Oversaw workforce schedules and allocated resources in order to achieve store goals.
- Managed special store projects to improve store-wide processes and operations.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Oversaw workforce schedules and allocated resources to meet store goals, ensuring optimal staffing levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Sold products by demonstrating features to customers by explaining unique features and educating customers on proper application or usage.
- Received product shipments upon delivery and organized them on retail shelves for customer access.
Luxury Sales Supervisor
Yves Saint Laurent
11.2002 - 11.2005
- Advised clients on coordinating outfits to enhance personal style and boost confidence.
- Advised clients on strategies for matching particular styles and coordinating stylish outfits.
- Educated customers on product and service offerings.
- Learned features of new merchandise and promotions quickly to educate each customer while offering top-notch service.
- Drove sales of ready-to-wear and leather goods by leveraging knowledge of customer preferences and applying active listening skills.
- Operated POS systems to tabulate bills and issue refunds, receipts, credits and change to customers.
- Scheduled and attended 10 appointments per week.
- Managed weekly schedule to facilitate 10 client appointments.
- Conducted outreach to 25 warm leads weekly to increase client base.
Education
High School Diploma -
President William Mckinley High School
Honolulu, HISome College (No Degree) - Early Childhood Education
Honolulu Community College
Honolulu, HISkills
- Inventory management
- Sales Strategies
- Exceptional Customer Service
- Performance Management
- Team Building and Leadership
- Problem resolution
- Verbal and Written Communication
- Multitasking and Organization
Languages
Japanese
Timeline
Store Manager
Tori Richard
10.2024 - 07.2026
Cashier
Safeway
02.2023 - 05.2024
Store Manager
Surf Line Hawaii/ JAMS World
08.2017 - 03.2023
Sales Supervisor
Sugarfina
08.2016 - 08.2017
Sales Specialist
Hidgund Jewelry
10.2015 - 10.2016
Retail Boutique Attendant
The Kahala Hotel & Resort
08.2014 - 10.2015
Assistant Store Manager
Tori Richard Ltd.
04.2012 - 08.2014
Assistant Manager
Rimowa
03.2009 - 04.2012
Luxury Sales Supervisor
Yves Saint Laurent
11.2002 - 11.2005
High School Diploma -
President William Mckinley High School
Some College (No Degree) - Early Childhood Education
Honolulu Community College