Jamie Trammell
Spartanburg,SC
Summary
Hospitality professional with thirty-three years of hotel management experience. Particular areas of expertise include: Inventory and Cost Controls, Guest & Employee Relations, Owner Relations, and Associate Development & Training.
Overview
33
33
years of professional experience
3
3
years of post-secondary education
Work History
General Manager
Hampton Inn & Suites Spartanburg Westgate
Spartanburg, SC
09.2018 - 03.2023
- Managed upper mid-scale hotel with 126 suites and restaurant for breakfast
- Analyzed monthly P&L statement with detailed critique
- Forecasted room revenues daily, weekly and monthly to accomplish budgeted revenues
- Responsible for Human Resources: posting available jobs, interviewing, hiring, orientations and terminations
- Trained, developed and managed approximately 40 team members to ensure brand standards and training requirements were met
- Facilitated internal management and department meetings
- Efficiently resolved problems or concerns to satisfaction of all involved parties
- Managed hourly productivity and controllables (POR/PAR) by consistent inventories and use of checkbook
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
General Manager
SpringHill Suites by Marriott Charlotte University Research Park, Marriott International
Charlotte, NC
01.2005 - 09.2018
- Managed select service hotel with 136 suites, restaurant for breakfast and small boardroom
- Scrutinized P&L statement and delivered detailed critique
- Forecasted daily, weekly, mid-monthly and monthly to accomplish budgeted revenues
- Responsible for all Human Resources: hiring, orientations and terminations
- Trained, developed and managed approximately 30-35 team members to ensure standards and ideal performance
- Executed Hotel Sales Plan to drive top line sales and secure new business
- Proactively communicated with ownership and conducted meetings and conference calls monthly and as needed
- Efficiently resolved guest issues and problems their satisfaction
- Managed labor with use of labor worksheet
Assistant General Manager
Courtyard by Marriott Charleston Waterfront, Marriott International
Charleston, SC
01.2002 - 01.2005
- Worked under General Manager of 179-room hotel serving breakfast, lunch and dinner with 1428 square feet of event space
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Enforced quality assurance protocols to deliver ideal customer experiences
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Facilities Manager
Marriott International, Inc.
Charleston, SC
01.2001 - 12.2001
- Managed Housekeeping department of 20 team members and Engineering/Maintenance department of 4 team members
- Created management reports outlining important facility statistics
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
Sales Coordinator, Manager/Marriott Cluster Sales
Marriott International, Inc.
Charleston, SC
07.1997 - 11.2000
- Handled customer inquiries for groups and meetings, composed contracts, and followed through as point of contact until acualized
- Pro-active sales for two Courtyard by Marriott hotels
- Pro-active sales for 4 select service Marriott hotels (Two Courtyards, one SpringHill Suites, one Residence Inn)
Education
English
University of SC Spartanburg
Spartanburg, SC 08.1985 - 12.1988
Skills
Performance improvement
Timeline
General Manager
Hampton Inn & Suites Spartanburg Westgate
09.2018 - 03.2023
General Manager
SpringHill Suites by Marriott Charlotte University Research Park, Marriott International
01.2005 - 09.2018
Assistant General Manager
Courtyard by Marriott Charleston Waterfront, Marriott International
01.2002 - 01.2005
Facilities Manager
Marriott International, Inc.
01.2001 - 12.2001
Sales Coordinator, Manager/Marriott Cluster Sales
Marriott International, Inc.
07.1997 - 11.2000
English
University of SC Spartanburg
08.1985 - 12.1988