Jamie Tripp
Glendale,AZ
Summary
Dedicated server with exceptional customer service and cash handling skills. Proven ability to enhance guest engagement and swiftly resolve complaints, driving high satisfaction in fast-paced dining environments.
Overview
9
9
years of professional experience
Work History
Server
Applebee's Neighborhood Grill & Bar
Peoria, AZ
08.2021 - 08.2025
- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables, ensuring timely order accuracy and satisfaction.
- Processed payments efficiently, maintaining cash handling procedures.
- Trained new team members on menu knowledge and service standards.
- Resolved customer complaints swiftly to enhance dining experience.
- Implemented improvements in table turnover rates through effective communication.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier Team Lead
Silver Cinemas
Phoenix, AZ
04.2018 - 11.2020
- Supervised cashier operations, ensuring efficient transaction processing and customer satisfaction.
- Trained and mentored new cashiers on procedures and customer service standards.
- Implemented inventory management practices to streamline stock replenishment processes.
- Collaborated with management on promotional events to drive sales performance.
- Resolved customer inquiries and complaints, enhancing overall guest experience.
Server
5&Diner
Phoenix, AZ
09.2016 - 03.2018
- Collaborated with kitchen staff to streamline food preparation processes.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Desert Hieghts Prep
Phoenix, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- High volume dining
- Service prioritization
Timeline
Server
Applebee's Neighborhood Grill & Bar
08.2021 - 08.2025
Cashier Team Lead
Silver Cinemas
04.2018 - 11.2020
Server
5&Diner
09.2016 - 03.2018
High School Diploma -
Desert Hieghts Prep