Jamie Trzcinski
Summary
Motivated job-seeker with experience in customer service, sales and procurement. Exceptional with building and maintaining customer or vendor relationships that aids in best understanding each individuals needs. Detail-oriented team player with strong organizational skills that is willing to put forth the extra effort needed to achieve company goals.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
North Star BlueScope Steel
04.2018 - Current
- Manage over 25 active customers through attentive service, addressing concerns promptly, and offering tailored solutions.
- Mentored new team members, providing valuable guidance on best practices for successful inside sales tactics.
- Attended meetings and sales events to learn latest developments and brainstorm new sales strategies.
- Participated in industry events to network with prospects, gather leads, and increase brand awareness.
- Arrange in-person customer visits, at times requiring travel and overnight accommodations.
- Assist to maintain ISO 9001 and 14001 certifications by serving as a certified internal auditor.
Purchasing Coordinator
Doral Steel/Samuel Automotive
04.2013 - 04.2018
- Compile purchase requisitions submitted by the sales department to place orders with the appropriate vendor based on capability, availability and pricing.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
- Review inventory daily and lead times to ensure all customer's requirements are met when expected.
- Assist Quality Manager with gathering and compiling necessary information for pending claims.
- Assist to maintain ISO 9001 certification by serving as a certified internal auditor. Assisted in obtaining initial IATF 16949 certification by serving as a certified internal auditor.
Customer Service / Quality Control
NovaVision, Inc.
02.2011 - 01.2013
- Acted as a liaison between the customer service department and other business units, sharing insights on how to improve overall customer experience.
- Retrieve orders from internal online system and process accordingly.
- Handle all incoming phone calls.
- Create documents for all international FedEx/UPS shipments.
- Assist in creating new artwork for customer orders.
- Assist in Quality Control inspecting labels using a three point inspection process.
Education
Bachelor of Arts - Business Management
Bluffton University
Bluffton, OH05.2023
Associate of Arts - Business Management
Northwest State Community College
Archbold, OH05.2021
Skills
- Attention to detail
- Exceptional customer service
- Product knowledge
- Customer relationship development and management
- Organized and efficient
- Issue resolution
- Data entry and order management
- Microsoft Excel, Word and Teams
- IATF 16949 certified internal auditor
- ISO 9001 and 14001 certified internal auditor
Timeline
Inside Sales Representative
North Star BlueScope Steel
04.2018 - Current
Purchasing Coordinator
Doral Steel/Samuel Automotive
04.2013 - 04.2018
Customer Service / Quality Control
NovaVision, Inc.
02.2011 - 01.2013
Bachelor of Arts - Business Management
Bluffton University
Associate of Arts - Business Management
Northwest State Community College
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