JAMIE VALDEZ
Dallas,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
KLASSIKDEALZ
DALLAS, TX
01.2022 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Supported sales team members to drive growth and development.
Lead Sales Associate
KLASSIKDEALZ
DALLAS, TX
01.2020 - 01.2022
- Provided customer service to ensure satisfaction.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Greeted customers and provided product information.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Maintained neatness and cleanliness throughout the store environment.
- Checked store shelves and restocked products from inventory in back room.
- Provided leadership and direction to motivate department associates.
- Shared product knowledge to suggest merchandise and services to customers.
Education
MMA - Medical Assisting
EVEREST COLLEGE
Dallas, TX01-2013
CERTIFIED CNA - Medical Assisting
MI CASITA NURSING HOME
Dallas, TX01-2006
High School Diploma -
Sunset High School
Dallas, TX03-1994
Skills
- Appointment Scheduling
- Account Updating
- Consultative Sales
- Complaint Resolution
Timeline
Customer Service Representative
KLASSIKDEALZ
01.2022 - 02.2024
Lead Sales Associate
KLASSIKDEALZ
01.2020 - 01.2022
MMA - Medical Assisting
EVEREST COLLEGE
CERTIFIED CNA - Medical Assisting
MI CASITA NURSING HOME
High School Diploma -
Sunset High School