Jamie Welch
Miami,FL
Summary
Skilled in cash handling and customer engagement. Enhanced service processes, achieving high employee retention. Proficient in OASIS, with a proven track record in training and mentoring. Successfully coordinated schedules, optimizing team efficiency and customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Customer Service Manager
Publix Super Markets Inc
05.2015 - 07.2025
- Led daily operations to enhance customer satisfaction and streamline service processes.
- Monitored areas for security issues and safety hazards.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Analyzed customer feedback to identify areas for service improvement and operational efficiency.
- Collaborated with management to create strategies for increasing sales through superior customer service.
- Oversaw inventory management, ensuring product availability aligned with customer demand trends.
- Coordinated communication between departments to resolve customer issues promptly and effectively.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Managed a team of cashiers and Customer service staff ensuring proper scheduling, breaks, and coverage during peak hours.
- Supervised cash handling processes, money order transactions, money transfers, and check cashing to ensure accuracy and adherence to company policies.
Cashier
The Home Depot Inc
04.2013 - 05.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Assisted customers with product inquiries and resolved issues promptly.
- Developed strong relationships with regular customers, enhancing loyalty and satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Tow Truck Dispatcher
McCoy Services
09.2009 - 01.2013
- Communicated with drivers and clients to ensure accurate information exchange
- Coordinated dispatch operations, ensuring timely route assignments and optimal resource allocation.
- Managed communication between drivers and clients, resolving issues to enhance service quality.
- Trained new dispatch staff on operational protocols and effective use of dispatch software systems.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed scheduling conflicts to optimize driver assignments and minimize delays
Education
GED -
Joliet West, High School
Joliet, ILSkills
- Cash handling
- Customer engagement
- Customer relations
- Proficient in OASIS
- Customer service
- Training and mentoring
- Schedule coordination
Certification
Food safety manager
Languages
English
Native or Bilingual
Timeline
Assistant Customer Service Manager
Publix Super Markets Inc
05.2015 - 07.2025
Cashier
The Home Depot Inc
04.2013 - 05.2015
Tow Truck Dispatcher
McCoy Services
09.2009 - 01.2013
GED -
Joliet West, High School