JAMIE WHEELWRIGHT
Annville
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
27
27
years of professional experience
Work History
Store Manager
CosmoProf Beauty Supply
Lebanon
08.2022 - Current
- Created weekly work schedules for store personnel.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed strategies to maximize sales and profitability.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Delegated work to staff, setting priorities and goals.
- Managed daily banking activities such as deposits and withdrawals.
Groomer
PetSmart Lebanon
Lebanon
08.2019 - 04.2022
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Bathed and styled pet's fur, inspecting animals for external signs of parasites, disease or injury.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Assessed the condition of each animal prior to beginning grooming process in order to determine best approach for individual pet's needs.
- Booked grooming appointments and made follow-up phone calls to remind customers of upcoming appointments.
- Adhered strictly to all local laws pertaining to animal care and handling while providing services.
- Organized appointments so that multiple pets could be serviced efficiently without compromising quality of service provided.
- Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
- Handled pets with gentle demeanor to help animals feel calm and secure.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Beauty Consultant
Salon Centric
Provo
01.2010 - 12.2010
- Retail Sales
- Customer Service
- Color consultant
- Stocked store
- Maintained store cleanliness
- Open/closed store
- Bank deposits
Hairstylist
Rumors Salon
Sandy
01.2005 - 01.2010
- Haircuts
- Coloring
- Perms
- Facials
- Waxing
- Answered phones and scheduled appointments
- Kept my station and equipment clean
Hairstylist
Deja Vu Salon
Utah
01.2002 - 01.2005
- Haircuts
- Colors
- Perms
- Waxing
- Answering phones and scheduling appointments
- Retail product sales
- Maintained a clean station equipment and salon
Assistant Manager
Leggs-Hanes-Bali
Draper
01.1998 - 01.2002
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
- Worked with the team to improve efficiency on various projects.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interacted with customers to assess their needs and recommend products or services.
- Instructed team members on how to implement successful operational and sales strategies.
- In charge of scheduling, inventory control, and stocking.
- Provided excellent customer service in a timely manner.
Education
Cosmetology/ Barber -
International Institute of Hair Design
Taylorsville, UT01.2002
High School -
Riverton High School
Riverton, UT01.2000
Skills
- Work scheduling
- Sales forecasting
- Customer service
- Team leadership
- Budget management
- Sales strategies
- Performance evaluation
- Conflict resolution
- Employee training
- Visual merchandising
- Loss prevention
- Retail operations
- Organizational skills
- Store opening and closing procedures
- Recruiting and hiring
- Retail sales techniques
- Inventory tracking and management
- Store displays
- Merchandise planning
- Staff training
- Friendly and positive
- Customer relations
- Strategic planning
Timeline
Store Manager
CosmoProf Beauty Supply
08.2022 - Current
Groomer
PetSmart Lebanon
08.2019 - 04.2022
Beauty Consultant
Salon Centric
01.2010 - 12.2010
Hairstylist
Rumors Salon
01.2005 - 01.2010
Hairstylist
Deja Vu Salon
01.2002 - 01.2005
Assistant Manager
Leggs-Hanes-Bali
01.1998 - 01.2002
Cosmetology/ Barber -
International Institute of Hair Design
High School -
Riverton High School