Jamie Wilmert
Los Gatos,CA
Summary
Dedicated Professional experienced in veterinary care and animal health communication. Demonstrated efficiency and productivity improvements through strong organizational skills and attention to detail. Focused on contributing to team success while embracing new challenges and learning opportunities.
Overview
28
28
years of professional experience
Work History
Front Desk/Veterinary Assistant
Los Gatos Dog and Cat Hospital
Los Gatos, USA
01.1999 - Current
- Greeting customers and answering a multi-line phone systems, records and input data into computers.
- Communicates with other team members to establish environmental enrichment.
- Managed billing for veterinary services and coordinated scheduling for a 9-doctor practice to ensure efficient patient flow.
- Provided comprehensive administrative support, including document management and correspondence handling to streamline office operations.
- Maintained accurate customer accounts and updated records to ensure timely access to client information.
- Adapted to various tasks and responsibilities in a dynamic environment.
- Demonstrates initiative and responsibility for my work with attention to details.
- Taking complete medical histories and educating clientele on animal health. Filling medications.
- Providing medical treatments to animals and administering medications, orally, subcutaneously, intramuscularly and intravenously to animals as prescribed by veterinarians under a licensed veterinarian.
- Taking diagnostic radiographs.
- Placing IV and urinary catheters.
- Assess emergencies and triage patients.
- Performs lab tests via venipuncture and prepares samples for testing and performs urinalysis.
- Advises pet owners on safety and health practices to ensure no disease is transmitted from animals to humans.
- Managed appointment scheduling and coordinated client communications effectively.
- Processed payments and handled financial transactions with accuracy and care.
- Assisted veterinarians by preparing patient records for consultations and treatment.
- Collaborated with team members to ensure smooth daily operations at the hospital.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
Education
Leigh High School
Los Gatos Foothill College
Los Altos, CASkills
- Patient flow management
- Medical record-keeping
- Data management
- Client appointment coordination
- Office administration
- Client communication
- Team collaboration
- Problem solving
- Detail orientation
Related Experience
- Receptionist/Veterinary Assistant, Los Gatos Dog and Cat Hospital, Los Gatos, Los Gatos, CA, 01/01/99, Present, Greeting customers and answering a multi-line phone systems, records and input data into computers., Communicates with other team members to establish environmental enrichment., Handling billing for veterinary services and scheduling for a 9 doctor practice., Provides administrative support, makes copies, sends faxes and handles outgoing correspondence., Maintains customer accounts and record information., Courteously greet clients and announce their arrival to the necessary departments., The ability to adapt in order to help out wherever and whenever needed., Demonstrates initiative and responsibility for my work with attention to details., Taking complete medical histories and educating clientele on animal health. Filling medications., Providing medical treatments to animals and administrating medications, orally, subcutaneously, intramuscularly and intravenously to animals as prescribed by veterinarians under a licensed veterinarian., Taking diagnostic radiographs., Placing IV and urinary catheters., Assessing emergencies and triaging patients., Monitoring anesthesia and performing dental prophys under a licensed veterinarian., Performs lab tests via venipuncture and prepares samples for testing and performs urinalysis., Advises pet owners on safety and health practices to ensure no disease is transmitted from animals to humans.
- Veterinary Assistant, Oak Meadow Veterinary Hospital, Los Gatos, Los Gatos, CA, 01/01/97, 01/01/99, Demonstrated initiative and responsibility for my work and for others., Worked as an assistant to the licensed veterinarians in the clinic., Fill medication prescriptions., Controlled animals for gathering of fluid and strain samples., Collect laboratory specimens such as blood, urine, and feces for testing., Placing IV and urinary catheters.
- Veterinary Assistant, Camden Pet Hospital, San Jose, San Jose, CA, 01/01/95, 01/01/97, Worked as assistant to a licensed veterinarian and assisted the vet with restraining animals and day-to-day operations., Took diagnostic radiographs., Cleaned and prepared cages for animals.
Timeline
Front Desk/Veterinary Assistant
Los Gatos Dog and Cat Hospital
01.1999 - Current
Leigh High School
Foothill College